Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A12980 · Issue 227344

Added dropdown to select applications for new requirements

Resolved in Pega Version 7.2.1

A dropdown has been added to the Requirements screen to display the existing applications for the current user when creating new requirements.

SR-A20072 · Issue 238701

Portal markup in PDF resolved

Resolved in Pega Version 7.2.1

When using the Google Chrome browser, the portal harness markup was being included in PDFs generated from the user portal due to the frameless dynamic container. This has been corrected.

SR-A20094 · Issue 238591

Localization handling updated for High Level Overview documents generated in Word

Resolved in Pega Version 7.2.1

In a localized environment, High Level Overview documents generated in Word included some garbled characters if there were images or attachments in between the content of sections. The localization code has been updated to properly handle this format.

SR-A20183 · Issue 238612

Localization handling updated for High Level Overview documents generated in Word

Resolved in Pega Version 7.2.1

In a localized environment, High Level Overview documents generated in Word included some garbled characters if there were images or attachments in between the content of sections. The localization code has been updated to properly handle this format.

SR-A21569 · Issue 242079

Corrected persistence of deleted requirements links with multiple actors

Resolved in Pega Version 7.2.1

When checking in a specification with more than one actor specified on it, deleted requirement links re-appeared after the rule was closed and re-opened. This was due to an unnecessary section refresh, which has been removed.

INC-147654 · Issue 642188

Updates to displaying embedded images in cases

Resolved in Pega Version 8.5.4

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-157214 · Issue 631599

Mentioned user in Pulse appears correctly

Resolved in Pega Version 8.5.4

When loading user names while using the "@" functionality in a Pulse post, adding or tagging the operator/user in Pulse by entering each letter brought up the list, but when using copy/paste it was not possible to select the desired value from the user.Suggestions list of operators/users. If by chance the user name was selected from the suggested list, the operator ID was added instead of the full name. This has been resolved.

INC-160372 · Issue 629921

Resolved unneeded chat survey error logging

Resolved in Pega Version 8.5.4

After configuring a chat server to do a post chat survey, the post chat survey was correctly served but errors indicating "Cannot find PegaCA-Work-SurveyNPS.Thank you for your feedback. van type Rule-HTML-Paragraph" were logged. This was caused by the method used by the system to distinguish between text and paragraph questions in pyProcessNextStep, and has been resolved by adding additional checks for whether paragraph exists before opening it.

INC-160688 · Issue 632229

Skip topics from the attachments setting honored

Resolved in Pega Version 8.5.4

Topic detection was happening for attachments even when it was disabled in the UI. This issue was traced to pyTopics which were not properly configured by selecting checkboxes in iNLP configuration for Email Channel, and has been resolved.

INC-163368 · Issue 634469

Special character replacement added for Email Bot training data

Resolved in Pega Version 8.5.4

When training an Email bot in the email channel, the training data was incorrectly added to the model. Although the text was tagged as an entity in the channel and highlighted correctly, after building the model it was seen that the tagged text contained dislocated start and end tags. Investigation showed that this occurred If the training data text had \r's in it. To resolve this, updatetrainingrecord has been modified to replace \r 's with "". The text which is being replaced will not appear in the UI.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us