INC-154254 · Issue 632638
Correct Email Bot training text highlighted
Resolved in Pega Version 8.4.6
When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.
INC-175994 · Issue 667483
Removed redundant Microsoft Outlook email interaction chain
Resolved in Pega Version 8.4.6
When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.
INC-187031 · Issue 676245
Topic handling updated for behavior tab
Resolved in Pega Version 8.4.6
While submitting topics configured on the behavior tab of the chat channel, duplicate records were created and a null pointer exception was generated. Investigation showed this was due to a difference in Topic handling between the email channel and the chat channel in a modal window, and has been resolved.
INC-167254 · Issue 651529
Reports database configuration documentation updated
Resolved in Pega Version 8.4.6
Documentation for working with the reports database has been updated to clarify that only a separate database with same schema/table names is supported. The complete information is available in the support documentation under Reporting Capabilities -> Reporting -> Creating advanced reports -> Setting up reports database.
INC-177323 · Issue 672423
Search string wildcard use documentation updated
Resolved in Pega Version 8.4.6
The support article for the search API has been updated to clarify the ability to use the wildcard character "*" by manually adding it to the prefix of each term in the search string.
INC-190130 · Issue 678543
Help information updated for using Elastic Search with Report Definition
Resolved in Pega Version 8.4.6
The support article "Configuring a report definition to run against an Elasticsearch index" has been updated to clarify that the search can pass multiple values with a space in pySearchString as it does OR operation on all the fields, and that filters in the report definition will be used when executing the report directly or when calling the report in the pxRetrieveSearchData activity.https://community.pega.com/knowledgebase/articles/system-administration/85/configuring-report-definition-run-against-elasticsearch-index
INC-154254 · Issue 674944
Correct Email Bot training text highlighted
Resolved in Pega Version 8.6.3
When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.
INC-181797 · Issue 679337
FocusSection timeout updated
Resolved in Pega Version 8.6.3
When being redirected from an email notification to a Pulse comment, the case opened but the Pulse post was not highlighted as expected. This was a purely cosmetic issue, and has been resolved.
INC-183960 · Issue 674382
Cases Created through email bots remain searchable
Resolved in Pega Version 8.6.3
When a case was created through Email Bot, the delete attachment link in pzCreateTriageWork activity was triggering a delete event in incremental indexing that removed the main work object. This has been resolved by adding a condition check in the SearchIncrementalIndexNotifier class for the link page, and the work object will be updated instead of deleted.
INC-189819 · Issue 676595
Entity highlight corrected
Resolved in Pega Version 8.6.3
In the email channel, the entity value highlighted under "Training" tab was different from the actual value detected. The location where it was detected was also different. This was traced to an inconsistency of the title shown on the UI of training data tab, and has been resolved by updating the title shown on each entity as well as using exit iteration instead of skip step in pyStructureEntity.