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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D52144 · Issue 515672

When no active document is available on login, first document will be marked active

Resolved in Pega Version 8.2.5

After logging into the user portal, attempting to perform operations like (opening a case/work object, opening reports etc.) caused the browser request to spin or freeze. The only way to recover was to close and re-launch the browser window/session and re-login. This issue occurred when there was an active reportdefinition document before the browser/node crash in the tabless dynamic container(DC) portal. After recovery, the dynamic container did not recreate the report definition document but instead tried to activate the first document in the portal, which in this case was the default harness configured in the Dynamic Container. As it was not yet loaded, exceptions were thrown. To resolve this, when no active document is available, the first document will be marked as the active document.

SR-D52695 · Issue 515972

Pagination context switch handling updated for mouse scroll

Resolved in Pega Version 8.2.5

When using various tables in the client application that have the Pagination mode set to 'Progressive' and that contain hyperlinked elements on which an 'Open Work by Handle' action has been defined, clicking an element that was loaded progressively intermittently generated an alert with the message 'Empty work item handle'. Investigation showed that dragging the scroll bar to access the latest cases worked, but using the mouse to scroll and select replicated the issue immediately. This was caused by context not being properly switched to the current harness while scrolling due to missing context switch handlers. To resolve this, code changes have been made to set the correct context before sending the request.

SR-D5904 · Issue 490489

Discard changes dialog now showing for local actions

Resolved in Pega Version 8.1.7

After having modified case data without saving and clicking on a menu entry (left menu, search, ...), the system shows a dialog box to ask the user to confirm it is ok to discard changes. However, this confirmation dialog did not work with local actions, leading users to lose their work without any warning nor any way to step back. This was traced to a difference in the dirty form check, which was not present when launching a local action from a case. An enhancement has now been added to the handleMenuAction js function in pypega_ui_harnessactions.js which will perform a dirty form check with a prompt.

SR-D23723 · Issue 503090

pxGenerateExcelFile updated for handling blank dates

Resolved in Pega Version 8.1.7

When using a custom template for exporting to Excel, blank DateTime property column values defaulted to the current date. To resolve this, the pxGenerateExcelFile activity has been updated to ensure that an empty date will be exported as blank and that given dates will appear in the correct datetime format.

SR-D24950 · Issue 494566

Added explicit step page to resolve null-pointer exception with custom error message

Resolved in Pega Version 8.1.7

A null pointer exception was generated during case run time harness refresh after a custom error message was inserted. This was traced to a blank step page related to the custom message, and has been resolved by adding a primary step page at step 10 of the New(Work-) activity to prevent the null-pointer exception on harness reload.

SR-D42679 · Issue 509565

oLog.infoForced has been replaced with oLog.debug in GetAssignmentDetailsInternal to reduce excessive logging

Resolved in Pega Version 8.1.7

The Rest API used by Robotics was generating excessive logging on the application server due toPzGetAssignmentDetailsInternal generating several lines of logs with each REST call. In a high volume system, this can make the logs difficult to utilize. To resolve this, oLog.infoForced has been replaced with oLog.debug.

SR-D42670 · Issue 510185

Force order added to inner join when running a Rules Resolution filter

Resolved in Pega Version 8.1.7

After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in RD, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.

SR-D21555 · Issue 501107

Resolved command line BIX/PRPCUtils creating unreachable nodes

Resolved in Pega Version 8.1.7

BIX and PRPCUtils scripts were creating nodes that showed as unreachable or that were never cleared. This was traced to a code change that resulted in nodes starting as stream nodes unless given a node type or DSS settings, and has been resolved by setting the asyncExecutor/enable setting value as false in the prconfig.xml. The BIX command line JVM argument should also be set to NodeType=BIX.

SR-D46159 · Issue 510973

Reinitializing Full Text Search will shut down Elastic Search regardless of search initialization status

Resolved in Pega Version 8.1.7

Pega search was only sporadically working after converting from standard sandbox-marketing to largesandbox-marketing. This was traced to the Full-Text Search initialization having failed on the app-tier node during re-initialization. As part of re-initialization, the existing node is shut down and the Elastic Search node is started. The shutdown process relied on a boolean flag which indicated if the current status of full-text search initialization was successful. In this case, ES was trying to validate all the cluster level settings, for every save of one of the cluster level settings, but could not due to topology changes in the Util Tier node. The boolean flag indicated initialization had failed so the shutdown process was not invoked, yet the system was attempting to start the second instance of an ES node on the same machine. To resolve this, the shutdown FTS code has been modified to shutdown ES regardless of the search initialization status.

SR-D45600 · Issue 510385

pzIsACoverageSessionActiveForThisRequestor moved to @baseclass

Resolved in Pega Version 8.1.7

When logging out, the error "com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-WHEN' with the name 'PZISACOVERAGESESSIONACTIVEFORTHISREQUESTOR' that applies to 'Code-Pega-List' appeared. This was a log errors issue caused by a 'when' rule not being found due to the temporary Pega step page matching with a locally created page, causing the rule resolution of the 'when' rule to fail. To resolve this, the 'when' rule pzIsACoverageSessionActiveForThisRequestor has been moved to @baseclass.

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