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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D51555 · Issue 516495

Resolved system hang after changing input field value post note

Resolved in Pega Version 8.2.5

After upgrade, a session was hanging in a Non-Member Search Phone interaction after navigating back from "Add or edit attachments" window. The same code worked as expected in the Member Search Phone interaction. Investigation showed that changed values (transaction ID, pzFromFrame) were being sent to the client twice, once in the popup window after attaching the note and again to the parent window. When the changed values were consumed and used in next actions, a mismatch resulted in pzFromFrame. To resolve this, the system has been updated so the Client will not consume the pxThread.pxClientExchange value if pxThread.pxClientFrame is different from what the current tracker is using.

SR-D51601 · Issue 516704

Hover logic updated

Resolved in Pega Version 8.2.5

When using a dropdown in a grid layout configured with a smartInfo to be displayed on Hover, the smart tip was sometimes not displayed when the hover moved from the top to point to the dropdown. If the hover was done quickly, it was displayed. Previously, the hover was calculated only by cursor x, y positions and elements boundaries: to resolve this issue, the logic has been updated to also consider cases where the element is still hovered without meeting these conditions.

SR-D52144 · Issue 515672

When no active document is available on login, first document will be marked active

Resolved in Pega Version 8.2.5

After logging into the user portal, attempting to perform operations like (opening a case/work object, opening reports etc.) caused the browser request to spin or freeze. The only way to recover was to close and re-launch the browser window/session and re-login. This issue occurred when there was an active reportdefinition document before the browser/node crash in the tabless dynamic container(DC) portal. After recovery, the dynamic container did not recreate the report definition document but instead tried to activate the first document in the portal, which in this case was the default harness configured in the Dynamic Container. As it was not yet loaded, exceptions were thrown. To resolve this, when no active document is available, the first document will be marked as the active document.

SR-D52695 · Issue 515972

Pagination context switch handling updated for mouse scroll

Resolved in Pega Version 8.2.5

When using various tables in the client application that have the Pagination mode set to 'Progressive' and that contain hyperlinked elements on which an 'Open Work by Handle' action has been defined, clicking an element that was loaded progressively intermittently generated an alert with the message 'Empty work item handle'. Investigation showed that dragging the scroll bar to access the latest cases worked, but using the mouse to scroll and select replicated the issue immediately. This was caused by context not being properly switched to the current harness while scrolling due to missing context switch handlers. To resolve this, code changes have been made to set the correct context before sending the request.

SR-C40145 · Issue 402928

Restarting the SVM training analysis checks for existing model request to continue

Resolved in Pega Version 8.1.1

When creating a predictive model there was an issue with completing the SVM training analysis either due to error or browser crash. In previous versions of Designer Studio the session would stay alive and continue to execute, however more recent versions of the decision analysis's portal expected the user to keep the session active in order for the model to complete even though for long-running model training it is not viable to keep a session open for many hours. This was caused by the model generation process being kicked off again when the wizard was relaunched, and has been resolved by adding a check to the relaunch that will look for an existing model generation request and continue with the same request if one is found.

SR-C42849 · Issue 402885

Validation corrected to honor Read-Only designations

Resolved in Pega Version 8.1.1

Validation was happening on Read-Only fields due to pyReadonlyValidation not being honored in all editable cases. This has been corrected.

SR-C46537 · Issue 402866

Code added to format location header for redirect response in IE

Resolved in Pega Version 8.1.1

When using Internet Explorer, authentication was working but the portal did not load. This was traced to IE mandating the presence of a location header in the response: an HTTP 303 "See Other Response" was being returned along with the initial portal HTML payload, but recent modifications to SAML 2.0 to use the PRAuth Servlet were missing this specific redirect case. To resolve this, generic code has been inserted that adds the location header in all redirect cases.

SR-C46793 · Issue 402870

Fixed single logout for Mashup applications and updated logging for pzAuthServiceSelector

Resolved in Pega Version 8.1.1

When the GOC (Global Operations Console) application was added as a mashup application to MSP (My Support Portal), logging off from MSP showed the GOC session in a disconnected state despite them using the same SSO application service. The issue was traced to homeurl not being stored properly in mashup use cases, and has been resolved by getting the property homeurl from pxRequestor page instead of pxThread page. In addition, the pzAuthServiceSelector activity was including an 'infoForced' log message. Although the redirect URI does not contain any confidential information, the 'state' parameter should not be visible in logs. This has been handled by changing oLog.infoForced to oLog.debug().

SR-C48056 · Issue 402881

RRChartDiv tries resize three times before exiting to prevent high CPU usage

Resolved in Pega Version 8.1.1

Very high CPU usage was reported when two or more tabs were open, even when there was not actual work being performed in the app. This was traced to a chart in Team Dashboard that was displayed with "No data to display"; because the toolbar height was always 0, the resize callback was going into an infinite loop. This has been fixed by modifying the logic in pzRRChartDiv to only try the resize three times to get the height of toolbar or slider before exiting.

SR-C49844 · Issue 402924

Added check for external Cassandra cluster to avoid unnecessary DDS pulse error logging

Resolved in Pega Version 8.1.1

After upgrade, DDS pulse errors were filling up the jvm.out logs. This was caused by a check in system_auth keyspace that was redundant for sites running their own Cassandra cluster (external). To fix this, DDS pulse operation will check If the Cassandra cluster is external; if it is, it will not check system_auth keyspace and will Omit DDS pulse operation actions except update logging.

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