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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR- · Issue 404593

Thread name implementation fixed for FCM use with micro DC

Resolved in Pega Version 8.1.1

When attempting to invoke a remote case in the Interaction Manager portal via FCM with the Customer Service for Insurance application which uses micro DC, the case was not invoked and an empty screen was displayed. Invoking the case from the interaction portal resulted in a JavaScript error. Invoking the case from a WSS or directly from the Create button in Designer Studio worked correctly. This was traced to a recent change to the implementation for generating the thread name. Because of this, CRM apps could not load the Federated cases via micro DC. This has been fixed through changes in "pzFCMMashupGadget" to replace the slash with underscore for the FCM thread.

SR- · Issue 406436

OIDC and authorization_code flow corrected

Resolved in Pega Version 8.1.1

The OIDC and authorization_code flow was not working work on the first attempt. This was traced to the server that was performing the OAuth 2.0 authorization_code redirecting straight to the Pega application after successful user authentication instead of returning an authorization code via redirect_uri. As a result, the Pega application was rendered in a external Safari window which is supposed to be used for user authentication only. Second and subsequent attempts to perform the OAuth 2.0 authorization_code flow were successful and the Mobile Client was logged in. This was caused by the unnecessary retainment of state parameters in the OIDC flow, and has been fixed by removing the code that appended the querystring parameters used for the Hybrid Client.

SR- · Issue 402877

Merge Wizard errors fixed, and created rules will use the highest ruleset version available

Resolved in Pega Version 8.1.1

Code errors in the Merge Wizard that were causing Null Pointer Exception errors have been fixed, In addition, branch rule sets created through this wizard did not have the 'Application validation' option and rule set pre-requisite filled automatically; the system has been updated so the version prerequisite will be the highest existing ruleset version in the ruleset.

INC-194932 · Issue 686277

Handling updated for offlineWorkIDs map

Resolved in Pega Version 8.8

Intermittent failures were seen when deleting attachments on Mobile. These were traced to pega.ui.DCUtils being undefined, and has been resolved by populating the offlineWorkIDs map for attachment-related actions.

INC-188469 · Issue 714843

Updated retainLock for DoClose activity

Resolved in Pega Version 8.8

After sending an external email notification from a case, attempting to use the "close" button resulted in an access denied error. This was traced to a missed use case for recent security improvements which resulted in not setting the required parameter retainLock for the DoClose activity, and has been resolved.

INC-192673 · Issue 689552

Tab highlighting updated

Resolved in Pega Version 8.8

Not all elements were indicated with yellow highlighting when tabbing through the screen. This has been resolved.

INC-194180 · Issue 704636

GetChildcases handling updated for large numbers of cases

Resolved in Pega Version 8.8

When a very high number of child cases being processed contained a wait shape that was dependent on the movement of a parent case, some of the cases were moved to the next step of the flow automatically while others required a manual command to ResumeFlow. In extreme cases where many child cases were waiting, a node crash could occur. This was traced to the pzGetChildcases report having a maximum value of 500 lines, and has been resolved by increasing the maximum number of rows to retrieve to 9999 in the Data Access Tab of the pzGetChildCases report definition. In addition, the pxCheckFlowDependencies activity has been modified to perform with a higher number of cases, and DSS(MaxRecords) logic has been added to split the child cases into multiple queue items for each access group to decrease load on each thread process.

INC-201723 · Issue 719854

Audit message displays correct parameter value

Resolved in Pega Version 8.8

The Audit message showed "{1}" instead of displaying the parameter value dynamically. This was traced to the pyInstructions field value which contained the message "Please approve or reject this {1}", and has been resolved by updating the pzInstructionsForApproval rule so the correct value is displayed.

INC-203595 · Issue 702360

Updated retainLock for DoClose activity

Resolved in Pega Version 8.8

After sending an external email notification from a case, attempting to use the "close" button resulted in an access denied error. This was traced to a missed use case for recent security improvements which resulted in not setting the required parameter retainLock for the DoClose activity, and has been resolved.

INC-207218 · Issue 706367

Check added to prevent duplicate approval by single agent

Resolved in Pega Version 8.8

When using a cascading Approvals process supported both by a web access button or by responding via email, a single agent could use both methods and advance a case an additional step as if they were the next approval level. This was due to the system only checking the pzInsKey when processing the approval while the assignment key will be the same for the cascading approvals assignments. This has been resolved by introducing a datetime check to validate if the email approval assignment creation datetime and the one in the database have same value; if yes the approval process will proceed and if not it will exit.

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