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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C75689 · Issue 413136

restored to correct "pg empty after db.open" errors

Resolved in Pega Version 8.1.2

When opening the data page D_RepositorySettings, the error "pg empty after db.open" appeared in the logs. This was due to the data page referring to the files webwb/zchecked.gif and webwb/zchecked.gif in many sections of the data page rule form despite these files having been removed as part of a recent cleanup meant to reduce storage requirements. In order to resolve this error, the zunchecked.gif and zchecked.gif images have been added back and the error message generated in the RUF pzGetbase64encodedImagehas been improved to add the target filename: "error occurred while opening the image:webwb/zunchecked.gif"

SR-C53866 · Issue 402883

Added handling for custom skin using the $ symbol for value

Resolved in Pega Version 8.1.2

After upgrade, using a custom style sheet to display the $ symbol prior to values being shown or entered caused the application skin to not log and throw an error. This was caused by a missed use case for adding $ in css :before or :after content due to a dependency on this "$" notation for fetching right mixin color from skin color. The array index out of bounds exception was generated by the statemachine parser while handling special characters because it considered the quotes of csscontent to be corrupted. To resolve this, an extra check has been added for handling """ and "'" cases in cssCustomParser.java and junits have been updated.

SR-C64243 · Issue 412374

Data flow region switching method added to prevent truncating event strategy data

Resolved in Pega Version 8.1.2

An enhancement has been added to allow customers to switch data flow execution from one region to another without clearing event strategy data. This process looks like (1) Dataflow is started on one region. (2) Dataflow is paused in same region. (3) Dataflow is started in second region. Previously, step 3 would delete the existing event strategy data. To prevent that, a new run option has been added named 'pyDataFlowStorageTruncateOnStart'. By default, this is set to true and truncation will occur. If set to false, the event strategy data will not be deleted.

SR-C51798 · Issue 412382

Modified pzPopulateTrainingandTestDetails to resolve input error in test model

Resolved in Pega Version 8.1.2

After creating a text model, trying to update it resulted in errors. This was caused by the input bean for pzPopulateTrainingandTestDetails getting reset and causing a nullpointerexception while trying to load the spell checker because the taxonomy data was empty. This has been fixed by ensuring the input param object is created after setting the taxonomy data. A null check has also been added in the creation process of the input param object in pzPopulateTrainingandTestDetails.

SR-C70539 · Issue 412522

Open API passes 'true' for aUnlockOnCommit parameter to minimize pr_sys_locks table filesize

Resolved in Pega Version 8.1.2

The Archive/Purge Wizard was not removing the locks acquired during the execution from the pr_sys_locks table, resulting in locks remaining in the table for up to three days. This could potentially cause an enormous filesize and lead to other processes failing to acquire locks due to contention on the table. To resolve this, the system will pass 'true' for aUnlockOnCommit parameter on the open API so that the lock is released on commit of the deferredDelete on purged instances.

SR-D47146 · Issue 515647

Pick Values modal updated for deprecated list view handling

Resolved in Pega Version 8.1.8

Pick values were not displaying in the menus below Case Management-> Tools -> My Work, including "Work entered by me", "Work by workbasket", and "Work resolved by me recently". This was due to the use of deprecated list views: the pick values modal was failing to show and hide the busy indicator because the indicator now uses jQuery, but list view does not include jQuery. In order to resolve this, the equivalent Report Definition pyEnteredByMe has now been added under the navigation rule : pzProcessAndCaseRulesMainMenu.

SR-D59504 · Issue 524641

Attachment drag drop searches only current Ajax context

Resolved in Pega Version 8.1.8

When the Interaction for customer service was open and more than 1 task from the sidebar was open, the drag and drop zone was missing on any subsequent Task/Cases past the first. In an Ajax container scenario, getElementByID js was searching in all the containers because they were present in DOM, and it was losing context. To resolve this, the code has been updated to only search in the current context when using an Ajax container.

SR-D76291 · Issue 547842

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.1.8

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D80120 · Issue 544216

Custom attachment category parameter passed to dropdown

Resolved in Pega Version 8.1.8

Attempting to use the out-of-the-box “Attachments control” which was configured at design time to use a custom category where both the custom category and the section class were in the same work class resulted in the attachment category dropdown defaulting to “File” instead of the custom category. Investigation showed that the custom attachment category name configured on the control was missing in one of the pre-processing activities sequence. To resolve this, the activity Work-.pzInitAttachContent and the initAttachmentPage activity have been updated to pass the custom attachment category parameter.

SR-D48369 · Issue 514307

Reinitializing Full Text Search will shut down Elastic Search regardless of search initialization status

Resolved in Pega Version 8.1.8

Pega search was only sporadically working after converting from standard sandbox-marketing to largesandbox-marketing. This was traced to the Full-Text Search initialization having failed on the app-tier node during re-initialization. As part of re-initialization, the existing node is shut down and the Elastic Search node is started. The shutdown process relied on a boolean flag which indicated if the current status of full-text search initialization was successful. In this case, ES was trying to validate all the cluster level settings, for every save of one of the cluster level settings, but could not due to topology changes in the Util Tier node. The boolean flag indicated initialization had failed so the shutdown process was not invoked, yet the system was attempting to start the second instance of an ES node on the same machine. To resolve this, the shutdown FTS code has been modified to shutdown ES regardless of the search initialization status.

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