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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D84180 · Issue 550228

Resolved tab appearance issues related to resolution support

Resolved in Pega Version 8.3.3

When trying to add multiple tabs on larger screens, once the first row was filled with tabs then new tabs began appearing at the bottom of the layout group. The layout group worked as expected with the tab overflow having the right and left arrows with the dropdown on smaller screens. In addition, @1440px the overflow arrow on the right side was not working correctly, showing as grayed out even though focus was not on the last tab. These issues were traced to taboverflow with add icon not working correctly at certain resolutions. To resolve this, the todisableslide function has been updated to consider add icon width and layoutgroup has been updated to consider parent width.

SR-D86274 · Issue 552507

Resolved validation conflict with error message display

Resolved in Pega Version 8.3.3

Error messages set through property-set- messages or edit validate were disappearing when out of focus from the date field if the field had a mandatory condition. This was traced to an edge condition where required validation was conflicting with another error message, and has been resolved by modifying the code so the system will not validate required on blur if the input has another error message.

SR-D80916 · Issue 544966

Special characters encoded to resolve Tomcat error

Resolved in Pega Version 8.3.3

When hitting down-arrow in a subprocess shape's "flow name" box, the error "Server Error, status = 400" appeared on screen. Investigation showed this was caused by Tomcat rejecting any request it considered to have unsafe characters. To resolve this, encodeURI will be used on the query string in the HTTP wrapper of the smartprompt, to encode the query string.

SR-D77557 · Issue 544682

Support added for custom portal with temporary work object

Resolved in Pega Version 8.3.3

After creating a screen flow with temporary work object in a custom portal, entering some data and clicking caused the screen to be blank after browser refresh. The same process from Designer Studio or the Case Manager portal worked as expected. Investigation showed that SPA applications with displayonpage actions was sending empty parameters to render the harness due to the 'doUiAction' activity clearing additional pages for single frame portals. To resolve this, the 'when' rule in step14 has been updated to support a custom portal and temporary work object.

SR-D61560 · Issue 539471

Support added for multiselect control with SmartTip for iPad

Resolved in Pega Version 8.3.3

When using a multiselect list control to a lproperty with Smart Tip configured, choosing one item on an iPad and then trying to tap or drag down the vertical scrollbar caused all listed items to disappear. To resolve this, the multiselect control has been updated to handle the popover exit on smart popover hover along with arrow key navigation support for tablets.

INC-187350 · Issue 703199

UUID added to iOS direct photo upload to differentiate filename

Resolved in Pega Version 8.7.2

When "Content Storage" with the option "Store in repository" was enabled on the "Integration" tab in the Application definition, it was not possible to add more that two attachments to a case with an iPhone when directly capturing a photo through the camera app instead of uploading the photo as an attachment using the gallery. When using the default "Store in Pega database", the additional photos could be uploaded directly from an iOS camera without any errors. Investigation showed that when "Store in repository" was enabled, a file name conflict check was done in the repository. Because the iOS camera app saves/uploads every image as "image.jpg", this caused the error when checking for a filename conflict in the repository. This has been resolved by adding code to append a UUID to the attachname when the device is mobile and browser is Apple Safari.

INC-192673 · Issue 706242

Tab highlighting updated

Resolved in Pega Version 8.7.2

Not all elements were indicated with yellow highlighting when tabbing through the screen. This has been resolved.

INC-194180 · Issue 704637

GetChildcases handling updated for large numbers of cases

Resolved in Pega Version 8.7.2

When a very high number of child cases being processed contained a wait shape that was dependent on the movement of a parent case, some of the cases were moved to the next step of the flow automatically while others required a manual command to ResumeFlow. In extreme cases where many child cases were waiting, a node crash could occur. This was traced to the pzGetChildcases report having a maximum value of 500 lines, and has been resolved by increasing the maximum number of rows to retrieve to 9999 in the Data Access Tab of the pzGetChildCases report definition. In addition, the pxCheckFlowDependencies activity has been modified to perform with a higher number of cases, and DSS(MaxRecords) logic has been added to split the child cases into multiple queue items for each access group to decrease load on each thread process.

INC-207218 · Issue 706368

Check added to prevent duplicate approval by single agent

Resolved in Pega Version 8.7.2

When using a cascading Approvals process supported both by a web access button or by responding via email, a single agent could use both methods and advance a case an additional step as if they were the next approval level. This was due to the system only checking the pzInsKey when processing the approval while the assignment key will be the same for the cascading approvals assignments. This has been resolved by introducing a datetime check to validate if the email approval assignment creation datetime and the one in the database have same value; if yes the approval process will proceed and if not it will exit.

INC-207996 · Issue 709664

Check added for parent case dependency if deferred-save is used

Resolved in Pega Version 8.7.2

After updating the status of a parent case to "Pending-ChildCaseDependency", the wait shape for the child case that should have been triggered by the status did not work and the child case remained on hold. This was a missed use case for the pxCheckFlowDependencies activity where defer-save operations on Index-AssignDeps class was not considered, and may happen when the Queue Processor is evaluating the dependencies while instances to Index-AssignDeps are not committed yet. To resolve this, code has been added to check the entry of the parent case dependency in deferred-save if its not present in Index-AssignmentDeps table.

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