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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D51535 · Issue 519475

Enhanced discrimination for tasks in MyPega spaces

Resolved in Pega Version 8.2.6

When using My Pega for spaces and tasks, using drag and drop to move many cases around quickly resulted in tasks intermittently ending up in a state where they could not be updated further and became unusable. Analysis showed that because the milliseconds part of the update time was rounded, the logic of comparing for value between 0 and 1000 failed when the comparison returned -ve value. To resolve this, the comparison has been modified to !=0 and the 'when' rule pyContinueTaskProcessing has been added as an extension along with the appropriate usage guide to restrict processing. By default, the system will consider task name, description, due date, assignee, and rank properties; if more properties are needed to evaluate, this when rule can help.

SR-D59482 · Issue 521508

Corrected generated Excel saving decimal values as text

Resolved in Pega Version 8.2.6

When using RDB-List to fetch the data from the database for the clipboard and then using pxGenerateExcelFile to generate an excel file from that with a provided RFB template file, some decimal properties were stored in text format instead of numeric. This has been resolved by updating the API.

SR-D59504 · Issue 524642

Attachment drag drop searches only current Ajax context

Resolved in Pega Version 8.2.6

When the Interaction for customer service was open and more than 1 task from the sidebar was open, the drag and drop zone was missing on any subsequent Task/Cases past the first. In an Ajax container scenario, getElementByID js was searching in all the containers because they were present in DOM, and it was losing context. To resolve this, the code has been updated to only search in the current context when using an Ajax container.

SR-D63976 · Issue 524221

Double decompression of Attachment BLOBs corrected

Resolved in Pega Version 8.2.6

Attachment streams were being double-decompressed on download. This was traced to the GetAttachmentReference activity in which the file was opened then performing a show-html of DisplayAttachment HTML. This internally called the DisplayAttachFile activity which attempted to open the file again, resulting in a double de-compression of the attachment BLOB. This has been corrected.

SR-D64506 · Issue 529335

Improved accessibility around page landmarks

Resolved in Pega Version 8.2.6

Accessibility testing revealed an issue with pages where the main landmark was contained in another landmark. This has been resolved by removing the main role in the FlowActionHTML rule.

SR-D65513 · Issue 530182

URL encryption modified for ShowAllOperators

Resolved in Pega Version 8.2.6

In the control ShowAllOperators the call to pzEncryptURLActionString was introduced to encrypt URLs to avoid hijacking. The content of the URL relied on the pxRequestor.pxWorkGroup property which was resolved using pega:reference tags. This approach worked in versions below 8.x, but in higher versions the tags were not resolved at runtime and results were not displayed. To resolve this, the requestorWorkGroup will be treated as string and passed as parameter instead of using pega:reference tags.

SR-D72886 · Issue 543754

Check added for Repositories before saving attachment

Resolved in Pega Version 8.2.6

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

SR-D80120 · Issue 544214

Custom attachment category parameter passed to dropdown

Resolved in Pega Version 8.2.6

Attempting to use the out-of-the-box “Attachments control” which was configured at design time to use a custom category where both the custom category and the section class were in the same work class resulted in the attachment category dropdown defaulting to “File” instead of the custom category. Investigation showed that the custom attachment category name configured on the control was missing in one of the pre-processing activities sequence. To resolve this, the activity Work-.pzInitAttachContent and the initAttachmentPage activity have been updated to pass the custom attachment category parameter.

SR-D49537 · Issue 521112

Embedded Pega Chat error resolved

Resolved in Pega Version 8.2.6

A cross-origin frame error was shown when the Pega Chat Window was embedded in a non-Pega page. Investigation traced the issue to code that was accessing the top/parent window, and which failed when used in a mashup scenario. This has been resolved with a try/catch block to wrap the code and handle scenarios where the

SR-D49782 · Issue 518048

Extension point added for ClearInteraction to support custom interactions

Resolved in Pega Version 8.2.6

In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.

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