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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C91927 · Issue 431509

ValidateSurveyStream updated to ensure validation runs on a named page

Resolved in Pega Version 8.2.2

After creating new survey rules, trying to re-validate and save in survey-specific rules was failing to re-validate in standard/personal edition. This was an issue with the ValidateSurveyStream activity running on an unnamed page: in this activity, the stepPage name is set to a parameter and passed to datatransform for the processing of the rule. Since the steppage was unnamed, an exception was thrown. To resolve this, steps have been added in the ValidateSurveyStream activities for question, question group, and survey that will copy the primary page into the named page and pass it as a parameter.

SR-C90467 · Issue 429608

Validations are correctly run on rescheduled reports

Resolved in Pega Version 8.2.2

When using the OOTB schedule report functionality, UI validations were bypassed if the existing schedule was deleted and the report was rescheduled. This has been corrected by updating the Review harness to display the Perform harness when clicking Update.

SR-C86952 · Issue 428815

Viewing screen capture attchments no longer requires Microsoft Internet Explorer/Silverlight

Resolved in Pega Version 8.2.2

Previous versions of the Pega Platform required the use of the Microsoft Internet Explorer browser with Silverlight to access old attachments added using the screen capture feature. In order to support multibrowser compatibility, the system has been updated to use javascript functions to display these images so IE/Silverlight are not required.

SR-C89969 · Issue 431207

Webchat error fixed for Operator Template with User access role

Resolved in Pega Version 8.2.2

While running Webchat in an external application where the interface had any operator selected as an "Operator Template" with a User access role, the error "The chatbot is experiencing problems; If the issue is related to your current case, you can withdraw it by typing cancel" appeared. This was traced to an issue with creating/modifying instances of the class Data-NLP-Report-Summary, which is done in the Interaction API via pxSaveNLPSummary. To resolve this, the class has been added to the PegaRULES:User4 role so that any user access group can have write access to this class.

INC-167606 · Issue 665869

Updated ConfirmHarness handling for case type creation

Resolved in Pega Version 8.6.2

If a new case type was created with the initialization stage and there were no assignments in the case type, the /cases API did not return a NextPageID in response. This has been resolved by setting the pyConfirmHarness parameter before calling addworkobject.

INC-168368 · Issue 651079

Correct flow actions loaded in multi-thread portal refresh

Resolved in Pega Version 8.6.2

The member authentication screen was displaying an incorrect flow action on doing browser refresh after creating a new interaction. Refresh is a special case where the parameter retention is different across single-threaded & multi-threaded portals alongside the execution order of activities. In this case, this inconsistency occurred in a multi-threaded portal when newAssignPage had the information to load the proper assignment but the parameter indicated an old index. This has been resolved by adding 'when' conditions to to populate and pass the correct references and labels and to honor the Param.TaskIndex set and sent by UI activities so it's retained in case of multi-thread portals.

INC-171842 · Issue 664387

Visible element populated for field value controls

Resolved in Pega Version 8.6.2

When implementing a section which had several labels with visible when conditions, this is not reflected in the DX API Get Assignment View. This has been resolved by adding a visible element.

INC-173068 · Issue 654067

HTML tags escaped in Audit History field values

Resolved in Pega Version 8.6.2

The case narrative section was showing case statuses with encoded special characters such as % or ( ), resulting in entries such as "Status changed to Complete &# 40;approved& #41; !@#$ %^& amp;*&# 40;&# 41;_&# 43;.". This has been resolved by updating the PyMemo field from type Text Input to DisplayAsLiteral for case narrative, which matches the setting for case history.

INC-174267 · Issue 669672

Wait action persists when using Urgency Adjustment

Resolved in Pega Version 8.6.2

When using the Urgency Adjustment (pyAdjustAssignmentsla standard local action), once a case reached the wait action and the goal and deadline were updated the previous pyWaitAction was not being stored. This has been resolved by ensuring the previous pyWaitAction will be stored and passed to the AddAssign activity.

INC-176952 · Issue 660482

DateTime format check added for REST response

Resolved in Pega Version 8.6.2

While retrieving case details using the standard GetCases API, a datetime field defined on a work object was returned in JSON date format i.e. "QuoteExpiryDate": "2021-06-09T14:00:00.000Z". However when the same field was mapped to a flow action's section, the value was retrieved by the GetAssignmentAction API which returned the value in Pega's date format, "value": "20210609T140000.000 GMT". This was traced to a missed datetime format check in the REST response, and has been resolved by using the Rule-Utility-Function pzAPICreateJsonForField to handle the conversion of the time stamp to JSON format.

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