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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D6721 · Issue 488973

Updated report widget drilldown logic for better non-ASCII character support

Resolved in Pega Version 8.1.6

When a report in the report widget had a drilldown chart with a parameter containing certain non-ASCII characters, no entries for the drilldown filter were shown even when there was data that matched that filter. This was traced to the drilldown JavaScript for dashboard report widgets encoding the drilldown parameter twice, causing characters that were Unicode but not ASCII to be corrupted. This has been resolved by updating the logic for pzpega_chart_legacydrilldown.js and pzpega_control_actions_reportdefinition.js to ensure the parameter is not encoded twice.

SR-D8390 · Issue 488003

Handling added for runtime exception on upgrade due to inaccessible external schema mapping

Resolved in Pega Version 8.1.6

If a system used external schema mapping, attempts to upgrade were failing with the error "Caused by: com.pega.pegarules.pub.database.ConfigurationException: Unable to obtain data source "java:comp/env/jdbc/PegaRULES", as it is undefined". This was traced to configuring external DADNs which were not accessible from the server where the upgrade was being run: an upgrade will fail if it cannot connect to an external datasource even if no changes need to be made to that datasource. However, because a PRRuntimeException was unexpectedly being thrown instead of a Database Exception, the exception was not properly caught and handled. This has been corrected.

SR-D9142 · Issue 482314

Support added for custom JVC arguments for Cassandra

Resolved in Pega Version 8.1.6

An enhancement has been added to support specifying custom JVM arguments for Cassandra. This allows uses such as enabling GC logging for cloud deployments, or to increase the native transport queue size for read-heavy deployments.

INC-159836 · Issue 631206

Upgraded Apache UIMA Ruta libraries to resolve memory leak

Resolved in Pega Version 8.6.2

A memory leak issue that resulted in a reboot being needed every few days was traced to the class org.apache.uima.ruta.rule.RuleMatch. This has been resolved by upgrading the Apache UIMA Ruta libraries to v2.8.1.

SR-D39264 · Issue 518839

Multiple files uploaded using "select file" will be handled asynchronously

Resolved in Pega Version 8.3.2

In order to resolve an intermittent error when uploading multiple files using the "select file" button, each file will be uploaded asynchronously to avoid overloading the browser threshold.

SR-D47018 · Issue 517031

Corrected parameter being encrypted during change portal configuration

Resolved in Pega Version 8.3.2

After configuring a changePortalLayout control using .pyDescription as property, trying to switch the portal was throwing a error page. The same configuration worked in earlier platform versions. This was traced to recent updates where the activity parameter ended up being encrypted along with the activity name, and has been resolved by removing the parameter from encryption input and adding it to encryption output.

SR-D47146 · Issue 515646

Pick Values modal updated for deprecated list view handling

Resolved in Pega Version 8.3.2

Pick values were not displaying in the menus below Case Management-> Tools -> My Work, including "Work entered by me", "Work by workbasket", and "Work resolved by me recently". This was due to the use of deprecated list views: the pick values modal was failing to show and hide the busy indicator because the indicator now uses jQuery, but list view does not include jQuery. In order to resolve this, the equivalent Report Definition pyEnteredByMe has now been added under the navigation rule : pzProcessAndCaseRulesMainMenu.

SR-D51535 · Issue 519474

Enhanced discrimination for tasks in MyPega spaces

Resolved in Pega Version 8.3.2

When using My Pega for spaces and tasks, using drag and drop to move many cases around quickly resulted in tasks intermittently ending up in a state where they could not be updated further and became unusable. Analysis showed that because the milliseconds part of the update time was rounded, the logic of comparing for value between 0 and 1000 failed when the comparison returned -ve value. To resolve this, the comparison has been modified to !=0 and the 'when' rule pyContinueTaskProcessing has been added as an extension along with the appropriate usage guide to restrict processing. By default, the system will consider task name, description, due date, assignee, and rank properties; if more properties are needed to evaluate, this when rule can help.

SR-D54200 · Issue 516775

Custom attachment category parameter passed to dropdown

Resolved in Pega Version 8.3.2

Attempting to use the out-of-the-box “Attachments control” which was configured at design time to use a custom category where both the custom category and the section class were in the same work class resulted in the attachment category dropdown defaulting to “File” instead of the custom category. Investigation showed that the custom attachment category name configured on the control was missing in one of the pre-processing activities sequence. To resolve this, the activity Work-.pzInitAttachContent and the initAttachmentPage activity have been updated to pass the custom attachment category parameter.

SR-D59504 · Issue 524640

Attachment drag drop searches only current Ajax context

Resolved in Pega Version 8.3.2

When the Interaction for customer service was open and more than 1 task from the sidebar was open, the drag and drop zone was missing on any subsequent Task/Cases past the first. In an Ajax container scenario, getElementByID js was searching in all the containers because they were present in DOM, and it was losing context. To resolve this, the code has been updated to only search in the current context when using an Ajax container.

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