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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D17418 · Issue 498722

Attached note header displays properly in Hebrew locale

Resolved in Pega Version 8.1.6

With the locale set to Hebrew, the whole portal is presented correctly from right to left, but when opening a case note (attached email) the header was not displayed as right to left. This has been resolved by updating the 'DisplayNote' HTML of class 'Data-WorkAttach-Note' and 'Show' HTML of class 'Data-Corr-Email' to use locale information from the operator.

SR-C96680 · Issue 483764

Reject changes in approvalRuleChanges flow will clear cache and reassemble rules

Resolved in Pega Version 8.1.6

When a paragraph rule with "need approval" checked in the ruleset version was delegated, previewing the data in the paragraph rule via a button and making changes worked as expected. However, after the changes were made and sent to the approver to accept or reject the changes and the private copy was deleted, it was observed that rejected changes still showed in the paragraph rule and the cache was not cleared. The Rule Approval process allows checkouts to be approved or rejected: when not using rule approval process, a Checkin from the personal ruleset results in a Delete operation (from WBCheckIn & RuleCheckIn) that will remove the rule from the personal ruleset. However, with Rule Approval process setup, the rule in the personal ruleset is not deleted. Instead it is simply moved to the CheckInCandidates ruleset. The pyRuleset on the rule page changes, but the Inskey remains the same. Because there was no delete operation, there was no noteChange event and the cache was not cleared. To resolve this, the system has been updated to now enable NoteChangeInternal to invalidate rules that are part of the personal ruleset only if they have the correct setting in their prconfig.xml. This fix also forces re-assembly of rules after check-in and approve/reject so that pressing preview will ensure the correct rule gets displayed.

SR-D22210 · Issue 496435

Submenu is correctly hidden

Resolved in Pega Version 8.1.6

While creating any new case item from the navigation menu, the menu was not displaying the actual list of options after selection. Instead, it remained in the expanded menu form. This was traced to an incorrect menu status due to an error in checking the value and has been corrected.

SR-D13533 · Issue 488346

Grid generation updated to facilitate button with on-click action

Resolved in Pega Version 8.1.6

An issue with an on-click event not getting fired was traced to an issue with Action generation on a button in a grid cell. This has been corrected by removing the code that set the parameter "isTemplatizedGrid" in runtime during grid generation.

SR-D21266 · Issue 489799

Corrected mathematical operations in mobile offline data transforms

Resolved in Pega Version 8.1.6

Mathematical operations such as *, /, or % were not working in mobile offline data transforms. This has been corrected by updating pzpega_ui_datatransform_generator.js to support all mathematical operations and actions.

SR-D6947 · Issue 444603

Email AttachmentPage updated to support use of Data-WorkAttach

Resolved in Pega Version 8.1.6

Attachments were not getting appended in the email sent by the Agent SendCorr. This was traced to a null Page that resulted if the attachment was of type custom Data-WorkAttach, and has been resolved by modifying the condition check on the objclass of AttachmentPage to change it from equalsIgnoreCase(Data-WorkAttach-File to startsWith(Data-Work-Attach-) .

SR-D6261 · Issue 486482

Enhancement added to support mobile offline multiple assignments for single workitem

Resolved in Pega Version 8.1.6

After completing stage1 of creation, a case generated two assignments intended for another user. That user was then unable to open the screenflow assignment in mobile offline. Investigation showed that the system was using one--to-one mapping of a workitem to assignments for offline. If multiple assignments were created for the same work object, only the first one was packaged. Changes have now been added to support more than one assignment for single workitem.

SR-D18217 · Issue 489811

Corrected PDF generation when an image filename has special characters

Resolved in Pega Version 8.1.6

When using Export to PDF with an uploaded image file that had special characters in its name, the images were missing from the generated document. This has been corrected by updating the decoding of the URL to not remove the checksum when using RTE.

SR-D27644 · Issue 497613

Uploaded attachments will receive a unique name to prevent overwriting

Resolved in Pega Version 8.1.6

An issue with an incorrect file being attached to a work object was traced to overlapping processes. When files are uploaded, they are first saved to common HDD directory and then read into memory and deleted from the HDD area. Files will overwrite other file carrying the same name, which is a problem if the first file is not completely uploaded and is waiting in the common directory and some other file with the same name is uploaded on top of it. To resolve this, an update has been made to ensure file names are appended with a unique identifier to distinguish between files carrying the same names and keep them from overwriting each other.

SR-D15262 · Issue 486889

GetNextWork properly switches applications for 'most urgent'

Resolved in Pega Version 8.1.6

Post upgrade, the "Get most urgent" button was unable to open a service request from another application to which the operator had access. In this case, the Operator had access to the Canada and USA applications by default, but when a service request from the Canada application context was available in the list, the Get most urgent functionality failed to switch the application context from USA to Canada in order to open the work item. Investigation showed that the GetNextWork activity was being overridden in the Pega-DecisionManager ruleset in rule resolution and that the the Pega-ProcessEngine and Pega-DecisionManager had different versions of the activity. This has been resolved by upgrading GetNextWork in the Pega-DecisionManager ruleset.

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