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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-D50069 · Issue 514342

Image Attachment File Type error localized

Resolved in Pega Version 8.4

Localization has been added to the error message generated when an unsupported image is uploaded while in live-chat.

SR-D50116 · Issue 518002

XSS filtering added for MobileSnapStart URL

Resolved in Pega Version 8.4

XSS filtering has been added for windowTitle in the MobileSnapStart URL.

SR-D50372 · Issue 514614

Interaction Driver now supports more than 7 open items

Resolved in Pega Version 8.4

After creating 7 items in an interaction so they are open in the interaction driver, adding item number 8 caused the threads in the clipboard to not correspond with the number of items and the interaction driver was not extended with the new items. This was traced to the "parentKey" parameter not being present in the request: the "parentKey" parameter isn't mandatory but is usually used internally for the RECENTS functionality, and was missed only when maxdocs limit was reached because the recents feature was not validated in case of maxdocs. To resolve this, the "parentKey" will now be passed for all use-cases.

SR-D50621 · Issue 519299

Handling added for Pagelist with brackets in rendering RDL

Resolved in Pega Version 8.4

After configuring four nested embedded sections where the last section included a repeating dynamic layout, the RDL showed up in the included section as raw HTML markup in the UI at runtime. Analysis showed that when rendering the RDL on the last item of the Pagelist which contained PAGE_LIST_NAME<LAST>, the angular brackets were treated as HTML entities that caused the attribute page-context to break. This was a missed use case for First and Last pagelist items that caused an error in appending the page context to attribute, and has been resolved by encoding the HTML for the page context attribute before appending it to the DOM.

SR-D51330 · Issue 515247

Added toggle to hold radio button value during multiple service case creation

Resolved in Pega Version 8.4

When a field was implemented with a radio button control in the service case screen, starting two cases of the same or different case type (with the same property and control) resulted in the selected value not sticking in the first case when selections were made for the second case. This was traced to multiple radio buttons with the same name in the dom for different AJAX containers: as per radio buttons behavior, only one could be selected if they have the same name. To correct this issue, updates have been made to change the name on radio buttons which are inside the hidden AJAX container and toggle the changes when the buttons should be shown.

SR-D51555 · Issue 516496

Resolved system hang after changing input field value post note

Resolved in Pega Version 8.4

After upgrade, a session was hanging in a Non-Member Search Phone interaction after navigating back from "Add or edit attachments" window. The same code worked as expected in the Member Search Phone interaction. Investigation showed that changed values (transaction ID, pzFromFrame) were being sent to the client twice, once in the popup window after attaching the note and again to the parent window. When the changed values were consumed and used in next actions, a mismatch resulted in pzFromFrame. To resolve this, the system has been updated so the Client will not consume the pxThread.pxClientExchange value if pxThread.pxClientFrame is different from what the current tracker is using.

SR-D51601 · Issue 516705

Hover logic updated

Resolved in Pega Version 8.4

When using a dropdown in a grid layout configured with a smartInfo to be displayed on Hover, the smart tip was sometimes not displayed when the hover moved from the top to point to the dropdown. If the hover was done quickly, it was displayed. Previously, the hover was calculated only by cursor x, y positions and elements boundaries: to resolve this issue, the logic has been updated to also consider cases where the element is still hovered without meeting these conditions.

SR-D51776 · Issue 531986

Check added to resolve Ajax Container instantiation error in log

Resolved in Pega Version 8.4

When using the Microsoft Internet Explorer or Edge browsers, manually launching a Service Intent and clicking the F5 refresh button properly refreshed the screen, but the PegaRULES log file contained the error "(DynamicContainerDataModel) Error occurred while instantiating tab for the thread index." This issue / exception was observed only when pzCustomDCTabHeader was configured (pyEnableCustomTabHeaders) and when there was a AjaxContainer configured in the document. Because the CustomTabHeader recreation (DynamicContainerDataModel.updateCustomTabHeader) should be skipped for AjaxContainer, as CustomTabHeader is applicable only to the top level DC document and not to the AjaxContainer document, a check has been added to resolve this issue.

SR-D52144 · Issue 515673

When no active document is available on login, first document will be marked active

Resolved in Pega Version 8.4

After logging into the user portal, attempting to perform operations like (opening a case/work object, opening reports etc.) caused the browser request to spin or freeze. The only way to recover was to close and re-launch the browser window/session and re-login. This issue occurred when there was an active reportdefinition document before the browser/node crash in the tabless dynamic container(DC) portal. After recovery, the dynamic container did not recreate the report definition document but instead tried to activate the first document in the portal, which in this case was the default harness configured in the Dynamic Container. As it was not yet loaded, exceptions were thrown. To resolve this, when no active document is available, the first document will be marked as the active document.

SR-D52472 · Issue 523768

Left panel content visible after window resize

Resolved in Pega Version 8.4

After maximizing or resizing the window, the left pane on Designer Studio or User Portal either did not show the left panel or did not show the panel separator and did not display any content after clicking on separator navigation icon. It was also not possible to expand the Explorers again. This has been corrected.

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