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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-160102 · Issue 627687

Updated resource file paths for mobile images

Resolved in Pega Version 8.5.3

After upgrade, a resource missing error was shown on the mobile UI when accessing a section in an offline mobile app. This was traced to the CSS file having an incorrect path to the 'requiredstar' gif file and has been resolved by updating pzbase-form-level-elements to use webwb instead of an images path

INC-160497 · Issue 627715

Able to add missing headers from App Studio

Resolved in Pega Version 8.5.3

A missing header in pyActionArea and pyActionAreaheader could not be added from App Studio. This was due to the sections not being built using design templates, and has been resolved by updating the section to be editable in runtime.

INC-160500 · Issue 627268

Cosmos App Studio icons have helper text

Resolved in Pega Version 8.5.3

Enhancements have been made for accessibility by adding Helper text to icons in the Cosmos theme for App Studio.

INC-161430 · Issue 627721

Accessibility Component/Widget role added to pyCaseErrorSection

Resolved in Pega Version 8.5.3

Page level errors were not accessible due to the error section being wrapped inside a dynamic layout whose contents were not readable. This has been resolved by updating dynamic layouts to use the correct accessibility roles.

INC-162692 · Issue 629637

Added primary portal navigation role

Resolved in Pega Version 8.5.3

While in the User portal, Accessibility inspector displayed the warning "Primary Portal navigation may be missing a navigation role." This role has now been added to pzPortalNavigation.

SR-D82148 · Issue 547576

Localization improved for ToolTips

Resolved in Pega Version 8.5.3

Attempting to use the Field value to localize the tooltip for Hour and Minute resulted in the time being displayed as "tooltip: Hour". Support has been added for localizing these fields using pyTooltip. In addition, an issue with the tooltip still being displayed after switching helper text to None and saving (without manually clearing the existing text) has been resolved with an update that will clear the tooltip value when helper text is selected as 'None'.

SR-D23239 · Issue 499591

Support added for multi-operator SAML logins

Resolved in Pega Version 8.4

When a SAML user logged in by Single Sign-On (SAML), the system processed the login to portal as a different operator if there was a function on the Attribute field under Operator identification in the SAML authentication service. In this scenario, using an expression for operator provisioning did not work because all SAML login sessions resolved to same first operator due to parseAndEvaluateExpression() in ExpressionHelper.java ignoring new expression arguments if the expression page already existed. To support the use of multiple operator logins in this format, the system has been updated to clone a new expression page for every session and update it with the correct expression arguments.

SR-D32655 · Issue 510345

Enhancement added to hold Change Tracker values until UI is loaded

Resolved in Pega Version 8.4

Sporadically, an agent attempting to answer a queued call within 10 seconds received a loading screen. By the time the load completed, the next agent had already taken the call. This is a scenario where based on a change, the agent was trying to refresh something on the UI (a section or harness) which was not yet loaded/present on the UI. To address this use case, an enhancement has been added to hold the change tracked values and handle them once the UI is loaded. The new function pega.ui.ChangeTracker.prototype.handlePendingCTChanges in pzpega_ui_changetracker.js is used to handle the pending CT changes. A hook has been added in the pzpega_ui_doc_lifecycle js file to invoke the above function once the UI is loaded.

SR-D18879 · Issue 500643

Logic update made to PrepareColors to resolve calculation ambiguity

Resolved in Pega Version 8.4

When a Report Definition was summarized, the executed report showed a graph for multiple categories but generated the error "No data to display" if given a single category. This was traced to an ambiguity in the Java syntax of the Rule-Utility-Function pzPrepareColors that led to a NegativeArraySizeException on a customer's environment. To resolve this, parentheses have been placed around a ternary operator to ensure the correct order of operations.

SR-D19299 · Issue 511324

Support added for calling Export to Excel directly from RD

Resolved in Pega Version 8.4

When using Export to Excel directly from a report definition, a date column specified using pxDatetime was shown as applied date format in the resulting Excel file. The column was formatted as expected if the export was called from an activity. This was traced to the recent refactoring of Export to Excel: it was not expected that it would be called directly, but rather that it would be invoked from a report viewer ruleform. In order to support this direct use, step calls have been added to the pzRDExportWrapper activity to call pzMergeAutoGen before the engine call. This step will merge the pyModes pages from pxDateTime control.

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