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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-D38946 · Issue 507906

Dragresize plugin removed from RTE for better Microsoft browser compatibility

Resolved in Pega Version 8.2.4

When a messge was sent through Pega chat while using the Edge web browser, the text field where the message was entered before the send button was pressed did not get cleared. This was traced to the Edge browser throwing a Permission Denied error while attempting to access a detached DOM element. To resolve this, the 'dragresize' plugin has been removed from RTE as its implementation is not compatible with Microsoft Internet Explorer 11 and Edge.

SR-D39455 · Issue 508605

Shortened URLs (bit.ly) supported with custom image size

Resolved in Pega Version 8.2.4

Marketing offers were very slow to load, often generating requestor lock exceptions due to the wait time. This was traced to one cell in one section that housed a company logo: the source to icon had a shortened "bit.ly" URL when the ImgaeIO API in Java expected the actual URL as its input. The API could not convert the shortened URL to the actual URL, resulting in the retries and connection failure. To resolve this, 'javax.imageio.ImageIO' invocation will happen only when the image size is auto. If custom height and width are used to display an image, Pega will not depend on the Java library and the system will be able to resolve the shortened URL.

SR-D42143 · Issue 509316

Tab names maintained after Ajax container refresh

Resolved in Pega Version 8.2.4

When using an Ajax container in Tabs mode, a browser refresh with multiple tabs opened caused the active tab name to be changed to the main tab name. This was caused by the work object name being lost during the refresh, and has been corrected.

INC-167606 · Issue 665869

Updated ConfirmHarness handling for case type creation

Resolved in Pega Version 8.6.2

If a new case type was created with the initialization stage and there were no assignments in the case type, the /cases API did not return a NextPageID in response. This has been resolved by setting the pyConfirmHarness parameter before calling addworkobject.

INC-168368 · Issue 651079

Correct flow actions loaded in multi-thread portal refresh

Resolved in Pega Version 8.6.2

The member authentication screen was displaying an incorrect flow action on doing browser refresh after creating a new interaction. Refresh is a special case where the parameter retention is different across single-threaded & multi-threaded portals alongside the execution order of activities. In this case, this inconsistency occurred in a multi-threaded portal when newAssignPage had the information to load the proper assignment but the parameter indicated an old index. This has been resolved by adding 'when' conditions to to populate and pass the correct references and labels and to honor the Param.TaskIndex set and sent by UI activities so it's retained in case of multi-thread portals.

INC-171842 · Issue 664387

Visible element populated for field value controls

Resolved in Pega Version 8.6.2

When implementing a section which had several labels with visible when conditions, this is not reflected in the DX API Get Assignment View. This has been resolved by adding a visible element.

INC-173068 · Issue 654067

HTML tags escaped in Audit History field values

Resolved in Pega Version 8.6.2

The case narrative section was showing case statuses with encoded special characters such as % or ( ), resulting in entries such as "Status changed to Complete &# 40;approved& #41; !@#$ %^& amp;*&# 40;&# 41;_&# 43;.". This has been resolved by updating the PyMemo field from type Text Input to DisplayAsLiteral for case narrative, which matches the setting for case history.

INC-174267 · Issue 669672

Wait action persists when using Urgency Adjustment

Resolved in Pega Version 8.6.2

When using the Urgency Adjustment (pyAdjustAssignmentsla standard local action), once a case reached the wait action and the goal and deadline were updated the previous pyWaitAction was not being stored. This has been resolved by ensuring the previous pyWaitAction will be stored and passed to the AddAssign activity.

INC-176952 · Issue 660482

DateTime format check added for REST response

Resolved in Pega Version 8.6.2

While retrieving case details using the standard GetCases API, a datetime field defined on a work object was returned in JSON date format i.e. "QuoteExpiryDate": "2021-06-09T14:00:00.000Z". However when the same field was mapped to a flow action's section, the value was retrieved by the GetAssignmentAction API which returned the value in Pega's date format, "value": "20210609T140000.000 GMT". This was traced to a missed datetime format check in the REST response, and has been resolved by using the Rule-Utility-Function pzAPICreateJsonForField to handle the conversion of the time stamp to JSON format.

INC-179217 · Issue 662328

Re-save case type completes successfully

Resolved in Pega Version 8.6.2

Checking in a case type rule with Stage Rule reference was failing. This was traced to the RuleCheckin activity being called in a nested fashion that caused an inner run to remove the "pyOriginalRecord" page which was needed in the outer run to set the .pyRuleset property (at Step 34), and has been resolved.

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