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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D36715 · Issue 507455

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.3.1

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Additional enhancements for this issue will be included in a future release.

SR-D41229 · Issue 507175

Resolved slowness in retrieving case attachment from AWS

Resolved in Pega Version 8.3.1

Attempting to open a case attachment caused the application to slow over time and eventually became unresponsive. Restarting the Tomcat nodes improved the response time. This was traced to a null Buffered Input Stream not being closed correctly when using AWS, and has been resolved by adding the needed logic to PegaGadget-Pulse.pzStorageAttachSelectedFile. In addition, enhanced logging has been added to Embed-Repository-S3.pyGetFile. Additional enhancements for this issue will be included in a future release.

SR-D42406 · Issue 510668

Support added for UTF-8 charset in Connect-REST pyRequestAttachmentPage

Resolved in Pega Version 8.3.1

When using Connect-REST with pyRequestAttachmentPage, Polish characters like "ó" or "ł" were converted to "?". This did not happen when pyRequestAttachmentPage was not used. This was due to the post request body using a multipart handler that ignored the charset being passed in and considered it a respective enum type for Application/json internally instead. This has been resolved by adding support for charset UTF-8.

SR-D50436 · Issue 513848

Case creation service activity unauthorized response modified

Resolved in Pega Version 8.3.1

When unauthorized users accessed the URL for creating a case, a blank screen appeared instead of the user being routed to a login screen. This was due to the system returning an HTTP 400 error instead of HTTP 401 response, and was traced to the introduction of an anonymous user type in the authentication activity (Authentication service in the service package). Case creation REST service uses pzCreateCase activity to create the cases, but before introducing the anonymous user type it was exiting from the authentication activity and did not call pzCreateCase. This was traced to the error handling relying on a field value to be in English when instead the site had localized the value, causing a mismatch which did not generate the necessary failed status. To avoid this, the system will now use the new pxStatusFlowSecurity process engine status instead of relying on a text match to determine this error.

SR-D17418 · Issue 498720

Attached note header displays properly in Hebrew locale

Resolved in Pega Version 8.3.1

With the locale set to Hebrew, the whole portal is presented correctly from right to left, but when opening a case note (an attached email), the header was not displayed as right to left. This has been resolved by updating the 'DisplayNote' HTML of class 'Data-WorkAttach-Note' and 'Show' HTML of class 'Data-Corr-Email' to use locale information from the operator.

SR-D42645 · Issue 510576

Force order added to inner join when running a Rules Resolution filter

Resolved in Pega Version 8.3.1

After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in RD, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.

SR-D42670 · Issue 510182

Force order added to inner join when running a Rules Resolution filter

Resolved in Pega Version 8.3.1

After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in RD, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.

SR-D16200 · Issue 494582

Support added for decimal values in RichTextDisplay HTML

Resolved in Pega Version 8.3.1

After upgrade, correspondence in Outlook was displayed with an incorrect left alignment, and footer images were stuck together. This was caused by a difference in the Richtextdisplay mode, which was previously set to 'literal' and is now richtextdisplay.Issue. To resolve this, an enhancement has been added which supports decimal values for the HTML attributes.

SR-D16433 · Issue 499294

Exception handling added for upgraded custom decision tables

Resolved in Pega Version 8.3.1

After upgrade, the status fail message "There has been an issue; please consult your system administrator" appeared with a blue screen in the Run window when attempting to run a Decision table from Actions-> Run option. This impacted the ability to create unit test cases. Analysis showed the issue occurred for any decision table where "Evaluate All rows" was enabled and list properties were used in Actions if there was no value for the list property after the execution of decision table. This was traced to a NullPointerException in a RunRuleFromPage activity in a customized in PUnit ruleset, and was caused by having list properties in the actions of a decision table that had not been populated during rule execution. Exception handling has been added to resolve this.

SR-D32086 · Issue 500893

Memory leak repaired

Resolved in Pega Version 8.3.1

A server side memory leak was traced to heap utilization increasing due to a Stream control assembly problem where the CleanForReuse() function was not cleaning up pzAuto. The cleanForReuse method in generated HTML properties is used to either initialize local fields, in which case aContext will be non-null, or to clear the object for pooling, in which case aContext will be null. Because the pzAuto variable was not being properly nullified, pooled controls were retaining stale references to StreamTools, LayoutRuntime, PRThread, and others. This has been resolved by adding code to ensure the pzAuto variable is correctly nullified, and additional work has been done to improve memory management.

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