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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-201610 · Issue 691879

Removed services check and added warnings for simulations

Resolved in Pega Version 8.6.3

Attempting to run an audience simulation resulted in the error "Running simulations is not possible, because the required services are not available. Contact your system administrator to enable the data flow and real-time data grid services". Investigation showed the @DsmServices.pxHasFunctionalNodes("DataFlow","Batch") function call contained in the 'when' rule pyUnavailableDecisionServices was returning false even if all the nodes were in the cluster and all the DSM Services were in NORMAL status. To resolve this, the services check has been disabled and the simulation run will show a warning or fail if a data flow run is queued for more than 30 secs or if there is an issue with querying the underlying metrics storage.

INC-202937 · Issue 695942

RealTimeProcessingDelay made configurable

Resolved in Pega Version 8.6.3

When using interaction history summaries in Engagement Policy strategies, the check whether a particular action was sent previously was not returning any results for the customers that did have an action "Sent". These records were present in the IH Fact table but the IH Summary tables were missing these records. This has been resolved by making the realTimeProcessingDelay configurable for reading from IH in a real-time flow configurable (done as part of IH pre-aggregation). This may be useful if there can be a difference in time between machines inserting into IH which causes pre-aggregation to miss processing records. The relevant DSS is "interactionHistory/realTimeProcessingDelay", and the default is 5 seconds. This must be set before starting pre-aggregation. This is the difference between the end position and the log time. RuleSet: Pega-DecisionEngine DSS Name: interactionHistory/realTimeProcessingDelay Value: <new delay in seconds>

INC-204682 · Issue 695705

HandleResponses updated for use with optimized campaign

Resolved in Pega Version 8.6.3

After updating from Pega 8.4, responses were not processed in the pxHandleResponses Data flow if the "pyCampaignOptimization" flag was set to true. This was traced to a missed use case for an optimized campaign, and has been resolved by modifying the condition in HandleResponses.

INC-205010 · Issue 698490

Updated expression string comparison

Resolved in Pega Version 8.6.3

An expression defined in the proposition filter and/or When rule was evaluated differently depending on whether it was run from within Decision Strategy or run isolated in Expression Builder or a When rule. This has been resolved by updating the string comparison.

INC-205378 · Issue 698443

Added handling for double quotes on Substrategy shapes

Resolved in Pega Version 8.6.3

After update, there were compilation issues on calling substrategies from strategies using datapage.pxResults as another page. This was traced to the handling for a parameterized data page with double quotes on Substrategy shapes, and has been resolved.

INC-173986 · Issue 668934

Updated survey refresh API for switching radio buttons

Resolved in Pega Version 8.6.3

After configuring a picklist with multiple options in a survey framework, it was not possible to select a radio button when toggling between radio buttons on the UI. Investigation showed the values of the radio buttons were not published to Clipboard, causing pyAnswer to be blank. After detaching the webwb_pzsurvey_ui_userscript.js the value was posted correctly and the visible WHEN was working as expected. This has been resolved by updating pzsurvey_ui_userscript to add a timeout on the refresh API call when switching between radio button options.

INC-175533 · Issue 678910

Improved Page compare for page groups

Resolved in Pega Version 8.6.3

Field level auditing on embedded properties sporadically did not report the "old" value when a property was modified even though the page was listed as "Modified". This has been resolved by adding logic to the pxComparePages algorithm to treat Lists and Groups differently. Now Page and Value Groups will use pxSubscript as the primary way to detect add and deletes.

INC-179769 · Issue 671022

Document generation new line formatting made consistent

Resolved in Pega Version 8.6.3

The GenerateWordDocument API and Generate Document shape were not adding new line to a Word document even when Text Area format was used. This was traced to a difference in document generation which varied between adding \n and adding \r\n for new line, causing inconsistent behavior, and has been resolved.

INC-182152 · Issue 667395

Special character handling updated for export MapValue to Excel

Resolved in Pega Version 8.6.3

The Excel download was failing when the Row/Column definition or column configuration of a map value contained an equals sign (=) or < > brackets inside quotation marks. This has been resolved by adding an update that will evaluate the comparator value at the start of the row condition value, and row condition value and row condition operator will be set separately.

INC-182576 · Issue 677528

Improved Page compare for page groups

Resolved in Pega Version 8.6.3

Field level auditing on embedded properties sporadically did not report the "old" value when a property was modified even though the page was listed as "Modified". This has been resolved by adding logic to the pxComparePages algorithm to treat Lists and Groups differently. Now Page and Value Groups will use pxSubscript as the primary way to detect add and deletes.

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