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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-173345 · Issue 655040

Check added for empty geolocation values

Resolved in Pega Version 8.4.5

Latency issues were traced to Geolocation-related errors in the log files. To improve performance, changes have been added to check for empty pyLatitude and pyLongitude before adding in the postdata of an async request.

INC-174020 · Issue 650890

Performance improved for Directed Web Access (DWA)

Resolved in Pega Version 8.4.5

Slowness when using a Directed Web Access (DWA) link has been resolved by refining the code of the PZPEGA_UI_DOC_EVENTSCONDITIONSCHAINING script to improve performance.

INC-175990 · Issue 652087

Browser check added to ensure on-click event trigger

Resolved in Pega Version 8.4.5

Clicking Submit from the screen after opening the case from the worklist did not trigger the click event action when using Microsoft Internet Explorer 11. This was due to a change in that browser, and has been resolved by adding a check.

INC-176734 · Issue 655179

Invalid manual time value stops progress and displays error

Resolved in Pega Version 8.4.5

When an invalid time was manually entered, eg. 11, the system previously remained in an error state until the time was corrected. Post-update, the current time of the user's session / browser was populated into the time field when an invalid time was entered. Although the error still displayed, the current time was saved and the user could continue. This has been resolved by adding a condition to show the entered time value and not continue if the entered time value is invalid.

INC-176971 · Issue 655218

Web Mashup works from nested iframe

Resolved in Pega Version 8.4.5

Web Mashup was failing with the error "Browser cookies must be enabled for PRPC Internet Application Composer to function" when it was configured within a nested iframe setup. This has been resolved by adding a cookie check and the appropriate handling for this usecase.

INC-177206 · Issue 655631

Date Time control accepts custom length

Resolved in Pega Version 8.4.5

The date time control was ignoring custom length and expanding the field to the layout width. This was an inadvertent side effect of work done around the visibility of the date picker icon for non-templated layouts, and has been resolved by ensuring the date picker will render with a custom width configured in design time.

SR-D47146 · Issue 515647

Pick Values modal updated for deprecated list view handling

Resolved in Pega Version 8.1.8

Pick values were not displaying in the menus below Case Management-> Tools -> My Work, including "Work entered by me", "Work by workbasket", and "Work resolved by me recently". This was due to the use of deprecated list views: the pick values modal was failing to show and hide the busy indicator because the indicator now uses jQuery, but list view does not include jQuery. In order to resolve this, the equivalent Report Definition pyEnteredByMe has now been added under the navigation rule : pzProcessAndCaseRulesMainMenu.

SR-D59504 · Issue 524641

Attachment drag drop searches only current Ajax context

Resolved in Pega Version 8.1.8

When the Interaction for customer service was open and more than 1 task from the sidebar was open, the drag and drop zone was missing on any subsequent Task/Cases past the first. In an Ajax container scenario, getElementByID js was searching in all the containers because they were present in DOM, and it was losing context. To resolve this, the code has been updated to only search in the current context when using an Ajax container.

SR-D76291 · Issue 547842

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.1.8

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D80120 · Issue 544216

Custom attachment category parameter passed to dropdown

Resolved in Pega Version 8.1.8

Attempting to use the out-of-the-box “Attachments control” which was configured at design time to use a custom category where both the custom category and the section class were in the same work class resulted in the attachment category dropdown defaulting to “File” instead of the custom category. Investigation showed that the custom attachment category name configured on the control was missing in one of the pre-processing activities sequence. To resolve this, the activity Work-.pzInitAttachContent and the initAttachmentPage activity have been updated to pass the custom attachment category parameter.

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