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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-165188 · Issue 635776

Third-party links allowed to pass target attribute in anchor

Resolved in Pega Version 8.5.4

Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.

INC-165886 · Issue 637243

JWT token support added for Digital Messaging

Resolved in Pega Version 8.5.4

An enhancement has been added to support the use of JWT tokens for authentication with the Digital Messaging API.

INC-166844 · Issue 651405

Email bot updated to handle negative and positive feedback on the same text

Resolved in Pega Version 8.5.4

When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.

INC-174475 · Issue 650109

Removed unnecessary commit in pyGetAttachmentsByCids

Resolved in Pega Version 8.5.4

Attempting to reply to inbound emails generated the error "This action is not allowed as it is outside the current transaction". Investigation showed a commit was occurring for pygetattachmentsbycids even when there was no change in attachment, and this interfered with the subsequent transactions and resulted in the Transaction id mismatch issue. To resolve this, the commit has been removed and the system has been updated to save only when needed for backwards compatibility.

INC-145802 · Issue 636324

Oracle temporary space explicitly freed after writing LOBs

Resolved in Pega Version 8.5.4

Oracle temporary space used to write the LOB was not freed up after writing records to Log-Service-File when using OJDBC8 or OJDBC10 versions and the table involved had inline BLOB storage such as small blob tables like Log-service-file (2-4kB blobs). This did not occur when using OJDBC7, but investigation with Oracle could not determine why the older version did not have this issue. This issue has been resolved by explicitly freeing the LOB space with a call to free() / freeTemporary() , a utility for LOB objects that was introduced in JDBC 4.

INC-154026 · Issue 631041

Resolved exception from expanding deserialized Data Page

Resolved in Pega Version 8.5.4

When using a data page backed by a report definition where the data page data type was Rule- and the virtual page data type was Rule-Obj-Property, serializing and deserializing the data page and then expanding the deserialized data page generated the exception "the reference .pzInsKey is not valid. Reason: .pzInsKey is mapped to class Rule-Obj-Property, which is not the primary class of the list: Rule-; must specify a group name in mapping". The issue occurred only if "Run on Data Page" on the data page was checked and "Report on descendant class instances" on the report definition was unchecked, and has been resolved by updating the runLoadActivity() of DeclarativePageDirectoryImpl to skip setting pyObjClass for the report definition if it already present, i.e. if already set by the loader activity.

INC-155624 · Issue 634716

MSGraph email listener enhancements

Resolved in Pega Version 8.5.4

Attachments with .eml /.msg extensions were treated as FileAttachments by the MS Graph API and generating a classcastexception. To resolve this, a check has been added to identify the attachment along with content type so .eml will be correctly recognized. In addition, the MSGraph email listener functionality related to converting from Graph to MIME message has been enhanced around the 'TO' and 'CC' recipients in a MIME message and for parsing nested attachments in Item attachment for addition to MsgraphMessage.

INC-156758 · Issue 629937

ExpandStream called before Page-Merge-Into to ensure correct merge

Resolved in Pega Version 8.5.4

The Page-Merge-Into method was not merging the source page into the target page when the use case was run without tracer, but merged properly when run with tracer. This was traced to an intermittent issue with expanding properties, and has been resolved by calling expandStream on the source property if it is unknown prior to checking if the source and target properties are merge compatible.

INC-158728 · Issue 625588

Oracle handling updated for upgrade DDL

Resolved in Pega Version 8.5.4

DDL generated for a Pega upgrade displayed the error "ALTER TABLE PC_ASSIGN_WORKBASKET DROP CONSTRAINT GETNEXTWORKINWORKGROUP" when trying to install. This was traced to a change made by Oracle for optimization, and has been resolved by updating the handling for primary key constraint and the corresponding index name.

INC-159143 · Issue 628923

Methods updated to prevent rounding of JSON response decimals

Resolved in Pega Version 8.5.4

When using a REST connector for an outside service, precision numbers in the JSON response were being rounded or truncated when parsed for the DataSource page. For example, a JSON message with a value like 6045.900000000000000001 became rounded to 6045.9. This happened in both methods used for fast and non-fast processing, and has been resolved by treating the decimal value as a string and then creating a BigDecimal object out of it to avoid truncation in the fast processing scenario, and by adding mapper.enable(DeserializationFeature.USE_BIG_DECIMAL_FOR_FLOATS); for the non-fast processing scenario.

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