Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please update your bookmarks. This site will be discontinued in Dec 2024.

Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

INC-146676 · Issue 601943

Field Service app localizations updated

Resolved in Pega Version 8.4.4

Localization has been added to the 'getDirections' alert and other popup alerts in the Field Service app.

INC-148392 · Issue 610669

File type handling added for cloud downloads on mobile app

Resolved in Pega Version 8.4.4

When using the Pega cloud storage repository (Application -> Integration -> Content Storage) with the mobile app, it was possible to upload attachments but re-downloading the attachments failed. Investigation showed that this was due to the content-type appearing as application/* so the file type was not able to be identified. This was a missed use-case for returnFileForDownload(), and has been resolved.

INC-148657 · Issue 607572

Check added for invalid operatorID set by autopopulate

Resolved in Pega Version 8.4.4

When an SLA rule attached email reminders, the Link-Attachment table saved the creating operator as System. Upon opening the case perform in Cosmos, all attachments were shown in the utility area and the system tried to show the user name using the pyUserDetails linked property, causing the assignment system to generate a "System is not valid operator" error and the case open failed. To resolve this, the system has been updated to avoid setting the error message on Datapage if an invalid operatorid is passed.

INC-150249 · Issue 609023

Handling added for missing data transform in offline mode

Resolved in Pega Version 8.4.4

A "data synchronization failed" error appeared when trying to login to a Mobile App that had offline mode enabled. The login worked when offline mode was not enabled. Investigation showed that when the pyDataTransformWhitelistForOffline application rule contained an entry for a data transform that did not exist, DataTransformPackager.canProcess() was throwing a null pointer error trying to access it. This has been resolved by adding a null check.

INC-150578 · Issue 607479

rich text editor control handling updated for survey display text

Resolved in Pega Version 8.4.4

After upgrade, Display text in the survey was missing for the question rules which used Rich Text Editor control. This has been resolved by updating the system to copy DisplayText and QuestionText into DisplayTextWrapper.

INC-151446 · Issue 614446

#resolvedissues note:HTML tags removed for Survey Question tooltips

Resolved in Pega Version 8.4.4

After upgrade from v7.1 to v8.4, question rules with rich text along with styles and answer mode as dropdown were not loading in the survey UI and the error " Exception Occurred in Rule-HTML-Section for question QuestionName" was generated. This was traced to the use of HTML tags in the "pytooltip" property. To resolve this, HTML tags will be removed using a regex and the property will be correctly handled from there.

INC-151998 · Issue 616319

Offline mobile RDL attach updated

Resolved in Pega Version 8.4.4

It was not possible to attach any file using the attach content control while the mobile app was configured as offline and property reference was used for the file name in the attachment control. No issues were seen if a static file name was used. This has been resolved by updating the RDL Attach content handling.

INC-152217 · Issue 613928

Activity updated for Mobile attachment access

Resolved in Pega Version 8.4.4

Preview and download were not working for attachments stored in Pega Cloud Storage repository for mobile devices. Attempting to open an email attachment to preview or download resulted in a console error and the tracer showed the message 'Class pxLinkedRefTo does not exist'. This has been resolved by updating "pzpega_control_attachutil" to use the activity "GetAttachmentReference" for interactions with the attachments from any storage type.

INC-153133 · Issue 612727

Updated encryption and decryption handling for non-auto control

Resolved in Pega Version 8.4.4

After encrypting the pyMessage from PegaSocial-Message, the message was displayed in Pulse in the encrypted form. This was caused by a difference in handling between auto and non-auto controls, where the decryption was only handled automatically in the auto controls. To resolve this, explicit encryption and decryption handling has been added to the non-auto control.

INC-153423 · Issue 615666

Timing update for Signature Capture Control

Resolved in Pega Version 8.4.4

A signature could be lost when using the signature capture control if a signature was drawn then the Accept and Submit links were clicked in quick succession. The problem occurred more frequently (although was not limited to) when there were multiple signature capture controls on the screen. This issue was due to transaction mismatch error for few pzAttachSignatureWrapper requests (signature post requests) caused by triggering the next accept request before completing the previous accept request. To resolve this, an update has been made to display busy indicator immediately when the first accept button is clicked.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us