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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-179217 · Issue 662328

Re-save case type completes successfully

Resolved in Pega Version 8.6.2

Checking in a case type rule with Stage Rule reference was failing. This was traced to the RuleCheckin activity being called in a nested fashion that caused an inner run to remove the "pyOriginalRecord" page which was needed in the outer run to set the .pyRuleset property (at Step 34), and has been resolved.

INC-182332 · Issue 668691

Updated handling for DepStatusFromQueue parameter in CaseDependency

Resolved in Pega Version 8.6.2

The pyCaseDependency declare trigger was not considering the DepStatusFromQueue parameter when an agent was involved. This was a missed use case for a customized calling of the check flow dependency, and was traced to the "DepStatusFromQueue" parameter being empty. This caused the dependency to not be resolved so the parent case was waiting indefinitely even though the child case had reached the required status for resolution, and the system has been updated to handle this scenario.

INC-182776 · Issue 666940

CheckFlowDependencies updated for auto-instantiated child cases

Resolved in Pega Version 8.6.2

A parent case with more than one child case was producing an unexpected behavior during the child case creation process. The first child case was instantiated at the correct point of the case stage based on its dependency condition, but the following cases were instantiated at the same point where the first child case was created irrespective of the dependency conditions defined in the other child cases. Investigation showed that the pxCheckFlowDependencies activity called from the Resolve activity was removing the named pages "pyTopCaseMap" "pyTopCaseWork" which are required for starting and validating configured auto-instantiate child cases in the pzCanStart function. To resolve this, an update has been made to CheckFlowDependencies which will use the activity "pzResolveCaseHierarchyMap" for removing the "pyTopCaseMap" and "pyTopCaseWork" pages based on DependencyType.

INC-183751 · Issue 665892

Improved text contrast for Attach Content button

Resolved in Pega Version 8.6.2

In order to improve accessibility, the contrast between text and background colors has been increased for the Attach Content button by updating pzMultiDragDropControlStandard to change the color from gray to black in function pzInitHTML5DD().

INC-184271 · Issue 668412

Portal Header persists appropriately

Resolved in Pega Version 8.6.2

The Portal header was disappearing immediately after case attachments were opened from the right sidebar and did not reappear even after refresh. This was traced to the absence of pd(event), and has been resolved by adding pd(event) to the onclick attribute in the anchor tag in the attachment UIKit rules.

INC-184300 · Issue 666156

Deprecated status removed from StartCaseType

Resolved in Pega Version 8.6.2

After updating from Pega v8.4 to v8.6, guardrail warnings were seen for the deprecated pxStartCaseType flow rule. This occurred for old case types created prior to v8.5. A utility has already been provided to upgrade the case type to include create stage, but this warning has been resolved by removing the deprecated status on pxStartCaseType to allow processes to proceed without a guardrail warning.

INC-186654 · Issue 669114

GetStatusChanges performance improvements

Resolved in Pega Version 8.6.2

Performance issues were seen when running the GetStatusChanges report. This was traced to the filtering methods used, and has been resolved by updating the report definition and enhancing the filtering conditions.

INC-181091 · Issue 662776

Strategy rules open from proposition filter after update

Resolved in Pega Version 8.6.2

After update, strategy rules could not be opened from the proposition filter. This was caused by the pxInsName property being populated only when a strategy rule gets selected/configured from the CB gadget. For upgrade scenarios where the condition is already configured with a strategy rule, the pxInsName property will be missing. To handle this upgrade use case, the "Rule-open-by-keys" action will be used instead of "Rule-open-by-name", as rule keys are always present while pxInsName gets populated for only new configurations.

INC-182248 · Issue 665780

Added logic to handle manual validate rule creation

Resolved in Pega Version 8.6.2

Manually creating a Validate rule with conditions and then opening the configure view with conditions caused the validation rule to be removed from the flow action rule along with the validation conditions in the validation rule referred in flowAction rule. This has been resolved by updating the logic in the Condition Builder to handle this use case.

INC-187103 · Issue 671736

Guided Tour working from Actions menu

Resolved in Pega Version 8.6.2

After updating from Pega 8.4 to Pega 8.5, "Manage a Guided Tour" was no longer working under a local action when called from the Actions menu on a work object. An unspecified error message appeared in the tracer. Investigation showed there was a null pointer error caused by the menu being invoked on an invalid page, and this was traced to updated authentication requirements: registration at the portal is not reliable as it is thread-scoped and run only once. The thread name is not guaranteed to stay the same so subsequent invocations of the tour activities failed. This has been resolved by modifying the call registration function to handle the security issues related to the generation of the menu path.

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