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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-217655 · Issue 723564

Resolved validation check freeze for Dynamic Layout Group

Resolved in Pega Version 8.6.5

After creating a multi-step form where step 1 had a Dynamic Layout Group(tabbed) that used form fields configured with validations, clicking next with empty/invalid values in the form intermittently caused the screen to freeze and a javascript exception was logged. This was traced to a missed use case related to templates in the childNode, and has been resolved by adding the necessary safe checks in lgtemplate and lgcelltemplate.

INC-164631 · Issue 641441

Updated Ajax container close to resolve intermittent portal freeze

Resolved in Pega Version 8.4.5

The portal was intermittently freezing after the "+" icon was clicked to create a new case from the Create menu. This was traced to the Ajax container not closing after creation of the create modal, and has been resolved.

INC-145939 · Issue 606898

Updated handling for ID value change during REST connection creation

Resolved in Pega Version 8.4.4

When using the REST Connector Wizard to create a connector, if the ID was changed on the 4th (last) step of the Wizard and then the Create button was pressed, the screen would freeze and a display a javascript error. Investigation showed that when the ID was changed on the screen, the new value was not updated properly and subsequent function calls threw errors. This has been resolved.

INC-148115 · Issue 605423

Autocomplete results list position scrolls inside a table

Resolved in Pega Version 8.4.4

Given a row editable table with a fixed height and freeze grid header, when autocomplete was included in a row of a table and the down-arrow was pressed to get the list of options in dropdown, this drop-down popup was not moving along with the row during scrolling. This was due to scroll handler not being triggered for popover when inside a hierarchical table, and has been resolved.

INC-150407 · Issue 605842

Validation error messages correctly cleared in nested markup

Resolved in Pega Version 8.4.4

A UI Freeze issue was seen whenever mandatory input was missed and the form was submitted. Continuing was possible after browser refresh, but a new Next>> button appeared. This was an unintended side effect of work done to correctly clear validation messages when areas had captions, and has been resolved by modifying that work so it performs as expected on nested markup.

INC-153109 · Issue 611354

Validation error messages correctly cleared in nested markup

Resolved in Pega Version 8.4.4

A UI Freeze issue was seen whenever mandatory input was missed and the form was submitted. Continuing was possible after browser refresh, but a new Next>> button appeared. This was an unintended side effect of work done to correctly clear validation messages when areas had captions, and has been resolved by modifying that work so it performs as expected on nested markup.

INC-153555 · Issue 612228

Validation error messages correctly cleared in nested markup

Resolved in Pega Version 8.4.4

A UI Freeze issue was seen whenever mandatory input was missed and the form was submitted. Continuing was possible after browser refresh, but a new Next>> button appeared. This was an unintended side effect of work done to correctly clear validation messages when areas had captions, and has been resolved by modifying that work so it performs as expected on nested markup.

INC-157357 · Issue 636711

Hazelcast remote execution not called from synchronized context

Resolved in Pega Version 8.4.5

After navigating to the Admin Studio portal to view the nodes, the portal was temporarily freezing. Investigation of the thread dump revealed this was caused by a DDS pulse sending a remote execution call to all nodes to update logger settings even though the site was not using DDS. This has been resolved by updating the system to avoid calling Hazelcast remote execution from a synchronized context.

INC-160379 · Issue 633675

Closed case preview display corrected

Resolved in Pega Version 8.4.5

Hovering over the Preview of a closed case in Cosmos User Portal was showing as blank instead of displaying the details, and clicking on it caused the screen to freeze. The case preview of an open case worked as expected, as did opening the preview of a closed case after looking at the preview of an open case. This was traced to an error in the HTML code for the anchor tag in the pyOperatorInfo control, and has been corrected.

INC-150367 · Issue 606030

Double quotes escaped in entity mapping

Resolved in Pega Version 8.4.4

A usecase where the BOTS created the triage cases from the emails and pushed it to the Workgroup had an intermittent problem where the screen would freeze and no actions could be performed. perform any action on the same. Investigation showed this occurred when the entity text contained double quotes which is caused JSON to break on the client side. This generated an exception during rendering, and other onload scripts failed on load and blocked the entire thread. To resolve this, the system will now avoid the JSON break by escaping double quotes in entity mapping.

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