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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C91907 · Issue 433771

Thread context preserved when processing a case in interaction

Resolved in Pega Version 8.2.2

Thread context was not being preserved correctly when a case was opened from an interaction. This has been corrected.

SR-C91927 · Issue 431509

ValidateSurveyStream updated to ensure validation runs on a named page

Resolved in Pega Version 8.2.2

After creating new survey rules, trying to re-validate and save in survey-specific rules was failing to re-validate in standard/personal edition. This was an issue with the ValidateSurveyStream activity running on an unnamed page: in this activity, the stepPage name is set to a parameter and passed to datatransform for the processing of the rule. Since the steppage was unnamed, an exception was thrown. To resolve this, steps have been added in the ValidateSurveyStream activities for question, question group, and survey that will copy the primary page into the named page and pass it as a parameter.

SR-C90467 · Issue 429608

Validations are correctly run on rescheduled reports

Resolved in Pega Version 8.2.2

When using the OOTB schedule report functionality, UI validations were bypassed if the existing schedule was deleted and the report was rescheduled. This has been corrected by updating the Review harness to display the Perform harness when clicking Update.

SR-C86952 · Issue 428815

Viewing screen capture attchments no longer requires Microsoft Internet Explorer/Silverlight

Resolved in Pega Version 8.2.2

Previous versions of the Pega Platform required the use of the Microsoft Internet Explorer browser with Silverlight to access old attachments added using the screen capture feature. In order to support multibrowser compatibility, the system has been updated to use javascript functions to display these images so IE/Silverlight are not required.

SR-C89969 · Issue 431207

Webchat error fixed for Operator Template with User access role

Resolved in Pega Version 8.2.2

While running Webchat in an external application where the interface had any operator selected as an "Operator Template" with a User access role, the error "The chatbot is experiencing problems; If the issue is related to your current case, you can withdraw it by typing cancel" appeared. This was traced to an issue with creating/modifying instances of the class Data-NLP-Report-Summary, which is done in the Interaction API via pxSaveNLPSummary. To resolve this, the class has been added to the PegaRULES:User4 role so that any user access group can have write access to this class.

INC-121435 · Issue 563875

Handling added for null requiredskillcount on assignment

Resolved in Pega Version 8.2.7

If the property pxRequiredSkillCount was blank on an assignment when moved to a workbasket, it was never presented for Get Next Work. To resolve this, handling has been added which will change the null to 0 so the assignment is properly queued.

INC-122149 · Issue 562783

Corrected approval step task message

Resolved in Pega Version 8.2.7

When a case progressed to the approval step, the task name did not properly appear as part of the "Please approve or reject this" message. In another scenario, a portal which supported locale switching was not translating "Please approve or reject this" when the locale was switched, but instead displayed the message in the original language. Investigation traced this to the pzInstructionsForApproval data transform storing the localized field value, causing it to persist inappropriately. This has been resolved.

INC-127077 · Issue 564107

Busy indicator appears when uploading via Select

Resolved in Pega Version 8.2.7

After update, the “loading symbol” (busy indicator) was not appearing while uploading large attachments using the Select button. This was a missed use case in recent changes to related to AsyncUpload, and has been resolved.

SR-D76291 · Issue 547840

Updated retry logic for S3 AddAttachmentFromEmail

Resolved in Pega Version 8.2.7

When using the AddAttachmentFromEmail activity with S3 repositories, performing an obj-save on the data-workattach-file page executes a deferred save while also saving the file into the repository. if the data was inserted into S3 successfully but encountered an issue when saving the related data-work-attach-file page, the system was trying to call the save operation again. This tried to insert the duplicate attachment again to S3, causing an error on that side of the process. To resolve this, the duplicate Obj-Save functionality in AddAttachmentFromMail Activity has been removed.

SR-D92352 · Issue 553616

Completed onChange will reset FileInput value to null

Resolved in Pega Version 8.2.7

When attaching a file using the "Select File" button, it was not possible to attach the same file after deleting it. Re-attaching the file worked as expected when using Drag and Drop. Investigation showed that the onchange event occurred only when the value of an element was changed, so in this case trying to attach the same file did not change the value of the element and did not fire the onchange. To resolve this, the value of FileInput in pzMultiFilePath Control will be set to null at the end of the onChange event so that an onChange event will be triggered next time even if the same file is added.

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