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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

SR-B70379 · Issue 326388

Post-printing screenshot window freeze fixed

Resolved in Pega Version 7.3.1

When an attached screenshot was clicked open and displayed in a pop-up window, the window was freezing after a print operation was performed. This was an issue with closing the ActiveX control through Microsoft Internet Explorer. To resolve this, the ActiveX control previously used has been changed to Silverlight.

SR-B51005 · Issue 312076

Fixed error pop-up and freeze for idled session

Resolved in Pega Version 7.3.1

The error pop-up window was appearing after a session idled for 30 minutes, displaying the message "There has been an issue - please contact the system administrator" and the session would freeze. This was caused by a null property error and has been fixed.

SR-B77544 · Issue 326629

Scroll bar issues fixed for freeze column pane

Resolved in Pega Version 7.3.1

A vertical scroll bar was displayed on the screen and the horizontal scroll was not working as expected when the freeze column pane option was selected in the repeating grid. This was traced to styles missing from the base-grids.css that were needed for fixed column configuration, and these have been added.

INC-139678 · Issue 589049

Cancel button added to reset stuck mobile downloads

Resolved in Pega Version 8.5.2

Occasionally a mobile download would become stuck from an undetermined reason and cause the UI to freeze without a means to reset or cancel. To assist in recovery, a "Cancel" button will now be visible during the downloading process for a mobile app in mobile channel.

INC-137818 · Issue 594023

Corrected sorting icon accessibility when grid size is not fixed

Resolved in Pega Version 8.5.2

After configuring a table and checking the boxes for Filtering and Sorting and unchecking the fixed (pixel) size grid box, tabbing in to the grid/table using the keyboard did not bring the focus to the sorting icon /header, but instead the focus went to the filter icon. If filter was unchecked and sorting was checked, the focus went to the first row of the table. This was traced to the column headers missing the tabindex attribute when the column headers were not fixed. When the column headers were fixed, tabindex =0 was present for the column header and the sort icon was accessible. This was traced to the Freeze Header value not being updated according to Fixed Size value because it was not a fixed size grid. To resolve this, an extra condition has been added in GenerateCellContent Rule-Utility-Function to be used while checking the Freeze Header.

SR-B32323 · Issue 309342

Fixed SC toggling for Interaction Driver

Resolved in Pega Version 7.3.1

Two buttons on the interaction driver - 'Add Task' and 'Submit' - were freezing after more than one service case was created and the user toggled between two service cases. This has been fixed by modifying the code to handle scenarios where an onclick attribute is already present for a link.

INC-137510 · Issue 591293

CKEditor Source edit with formatting resumes process automatically

Resolved in Pega Version 8.5.2

Buttons on the harness were freezing after applying format using CKEditor when source mode was turned on in rich-text editor. Investigation showed that on clicking the source button, after applying styles, the events were being paused and were not resumed automatically. This has been resolved by adding changes to resume the event queue.

INC-148115 · Issue 605421

Autocomplete results list position scrolls inside a table

Resolved in Pega Version 8.5.2

Given a row editable table with a fixed height and freeze grid header, when autocomplete was included in a row of a table and the down-arrow was pressed to get the list of options in dropdown, this drop-down popup was not moving along with the row during scrolling. This was due to scroll handler not being triggered for popover when inside a hierarchical table, and has been resolved.

INC-150407 · Issue 605840

Validation error messages correctly cleared in nested markup

Resolved in Pega Version 8.5.2

A UI Freeze issue was seen whenever mandatory input was missed and the form was submitted. Continuing was possible after browser refresh, but a new Next>> button appeared. This was an unintended side effect of work done to correctly clear validation messages when areas had captions, and has been resolved by modifying that work so it performs as expected on nested markup.

INC-141751 · Issue 596136

DragAndDrop attaching large file properly disables 'X'

Resolved in Pega Version 8.5.2

When a large file was attached using the DragAndDrop feature, the 'X' icon/button was not disabled. This made it possible to click 'X' and perform other actions during the upload, which caused the screen to freeze and required a browser refresh to continue the work. This was traced to incomplete work done on large file uploads, and has been resolved by ensuring the busy Indicator shown will be applied to the complete screen to avoid any other actions being performed.

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