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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B34134 · Issue 283868

Bulk upload logic improved for SAI contact creation

Resolved in Pega Version 7.3

While bulk uploading a Contact in Sales Automation for Insurance, if the Contact BU template had empty space in the pyID column. the Contact's Individual account and C2A link were not getting created. This was because the bulk upload column needed to be trimmed in the bulk upload process to take the pyID as empty or null, and the logic has been updated to check whether the provided id is empty or not.

SR-B34135 · Issue 291962

Existing Org Names used in new layer

Resolved in Pega Version 7.3

In the Advanced configuration section, existing Organization Names were not being used while creating a new framework on top of an existing framework/application. This was an issue with the framework ruleset prerequisite preparation logic incorrectly setting the ruleset version for the dependency of the framework integration ruleset, and has been fixed.

SR-B34155 · Issue 292233

Custom attributes fixed for case manager portal

Resolved in Pega Version 7.3

Custom attribute changes in the skin were not being reflected in the case manager portal due to the mapping of a cached value to the wrong key. This has been corrected.

SR-B34157 · Issue 296637

Resolved LDAP user logout error

Resolved in Pega Version 7.3

When LDAP customer authentication was used with the 'UseSSL' flag checked in the authentication configuration, the Presence login event was not being triggered and caused an error during logoff. To correct this, updates have been made to ensure Presence login events are triggered every time after successful authentication.

SR-B34165 · Issue 296905

Accessibility improved for grid icons in Firefox

Resolved in Pega Version 7.3

The Sort and Filter icons in a grid were not being read properly when using Accessibility with Firefox. This has been fixed.

SR-B34230 · Issue 292359

BIX TotalInserts and TotalInstance counts made consistent for nested pages

Resolved in Pega Version 7.3

The pxTotalInsertsCount and pxTotalInstanceCount values were being calculated incorrectly when using PageLists and a Page under those PageLists. This was a missed case, and the system has been updated to address it.

SR-B34248 · Issue 293070

Performance improvements for Work-Cover-.pyLoadMyCases

Resolved in Pega Version 7.3

Performance issues in Work-Cover-.pyLoadMyCases were traced to code in pyLoadMyCasesNested that made an unnecessary page copy and triggered several data page loads. To improve response time, the page copy activity has been removed and the system will instead use a Boolean value to determine whether to read data from the DB or from the clipboard page.

SR-B34274 · Issue 291209

Improved offline decision shape handling for GoToPreviousTask

Resolved in Pega Version 7.3

The skipFlow condition in handleNotAFlowAndNotDisplayableShape function in the pzpega_process_engine rules has been updated to better handle offline use of customized GoToPreviousTask decision shapes.

SR-B34642 · Issue 298361

Fixed Guided Tours for IE

Resolved in Pega Version 7.3

"Guided Tour" in Internet Explorer was only running one page per an operator session, then logging a "Permission denied" error in the JS console for other times when it did not run. This was due to an exception while launching findAndClosePopOver and has been fixed.

SR-B34666 · Issue 292398

Start/End calculation corrected in OutlookAddInCaller ActiveX DLL file

Resolved in Pega Version 7.3

The Start DateTime and End DateTime calculation in the Pega OutlookAddInCaller ActiveX DLL file has been corrected to ensure accurate detection of busy/available.

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