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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D51601 · Issue 516704

Hover logic updated

Resolved in Pega Version 8.2.5

When using a dropdown in a grid layout configured with a smartInfo to be displayed on Hover, the smart tip was sometimes not displayed when the hover moved from the top to point to the dropdown. If the hover was done quickly, it was displayed. Previously, the hover was calculated only by cursor x, y positions and elements boundaries: to resolve this issue, the logic has been updated to also consider cases where the element is still hovered without meeting these conditions.

SR-D52144 · Issue 515672

When no active document is available on login, first document will be marked active

Resolved in Pega Version 8.2.5

After logging into the user portal, attempting to perform operations like (opening a case/work object, opening reports etc.) caused the browser request to spin or freeze. The only way to recover was to close and re-launch the browser window/session and re-login. This issue occurred when there was an active reportdefinition document before the browser/node crash in the tabless dynamic container(DC) portal. After recovery, the dynamic container did not recreate the report definition document but instead tried to activate the first document in the portal, which in this case was the default harness configured in the Dynamic Container. As it was not yet loaded, exceptions were thrown. To resolve this, when no active document is available, the first document will be marked as the active document.

SR-D52695 · Issue 515972

Pagination context switch handling updated for mouse scroll

Resolved in Pega Version 8.2.5

When using various tables in the client application that have the Pagination mode set to 'Progressive' and that contain hyperlinked elements on which an 'Open Work by Handle' action has been defined, clicking an element that was loaded progressively intermittently generated an alert with the message 'Empty work item handle'. Investigation showed that dragging the scroll bar to access the latest cases worked, but using the mouse to scroll and select replicated the issue immediately. This was caused by context not being properly switched to the current harness while scrolling due to missing context switch handlers. To resolve this, code changes have been made to set the correct context before sending the request.

INC-173068 · Issue 654064

HTML tags escaped in Audit History field values

Resolved in Pega Version 8.4.6

The case narrative section was showing case statuses with encoded special characters such as % or ( ), resulting in entries such as "Status changed to Complete &# 40;approved& #41; !@#$ %^& amp;*&# 40;&# 41;_&# 43;.". This has been resolved by updating the PyMemo field from type Text Input to DisplayAsLiteral for case narrative, which matches the setting for case history.

INC-175882 · Issue 658642

Updated bulk action audit history logic and security

Resolved in Pega Version 8.4.6

After update, using the standard bulk action feature did not record an audit history entry for the SLA action on a case. This was traced to changes made around authorization for opening worklists when using pzBulkProcessItem that limited the audit history to reassign, transfer or transfer assignment, and has been resolved by updating the login the Work-pzBulkProcessItem activity. In addition, the Require authentication to run checkbox has been enabled on the Security tab of the activity, and the Allow invocation from browser checkbox has been disabled.

INC-177183 · Issue 660537

Refresh assignment checks updated

Resolved in Pega Version 8.4.6

Additional privilege checks have been added to refresh assignment.

INC-178650 · Issue 673550

Cross-site scripting protections updated

Resolved in Pega Version 8.4.6

Cross-site scripting protections have been updated around the DisplayAttachment function.

INC-183947 · Issue 673735

Query split added to handle Oracle expressions limit

Resolved in Pega Version 8.4.6

The PXCHECKFLOWDEPENDENCIES activity was throwing the Oracle error message "ORA-01795: maximum number of expressions in a list is 1000" when a case had a very large number of sub-cases, causing a failure in trying to submit additional child cases which sent them into the broken process. This has been resolved by updating the pxCheckFlowDependencies rule to break down the query parameter into batches of 999 so they can be handled by Oracle.

INC-184271 · Issue 668414

Portal Header persists appropriately

Resolved in Pega Version 8.4.6

The Portal header was disappearing immediately after case attachments were opened from the right sidebar and did not reappear even after refresh. This was traced to the absence of pd(event), and has been resolved by adding pd(event) to the onclick attribute in the anchor tag in the attachment UIKit rules.

INC-154254 · Issue 632638

Correct Email Bot training text highlighted

Resolved in Pega Version 8.4.6

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

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