Ad hoc work is a task or subcase that is not formally defined in the case type hierarchy by a designer, but needs to get added by a user unexpectedly to track an action or task that is needed to manage the case.

A user can create a new ad-hoc task or ad-hoc subcase and add it to an existing case without having to wait for the application developers to formally create rules and modify the application to handle it.

	case management, subcase, task
	Process and Rules category - Case Management page

Definitions — A