Case Management involves managing work that, for processing and reporting purposes, differs from classic BPM work objects. Cases may involve:

• less rigid structure
• more flexibility in the order of tasks or which tasks are needed
• interrelationships with other work

Process Commander facilities supporting sophisticated case management include covers, folders, and case type rules.

Case Management design is governed by the Case Type Definitions gadget, which is used to configure the following case type and work processing configurations. Using the gadget, you can:

• Construct covering relationships and build new case types using a standard tree gadget.
• Add entirely new case types: Creates Class and Case Type rules, provides standard starting flows for the new case type.
• Reuse existing case and work types.
• Manage various aspects of work processing, including:
  • Service levels
  • Attachments Categories (and automatic attachments when work objects are created).
  • Automatic and conditional instantiation of covered items when a new cover (case) is created.
  • Mapping roles to object access for your various case and work types.

	ad hoc work, cover, folder, subcase, task
	Process and Rules category — Case Management landing page About the Case Management portal About Case Type rules Understanding covers

Definitions — C