Urgency UrgencyAn urgency value is a numeric value used for indicating priority of work to be performed, both for automated tasks and assignments requiring user interactions.
The urgency of an assignment is a value between 0 and 100 that defines the importance (priority) of promptly completing and resolving the assignment. This property Assign-.pxUrgencyAssign defines the order that assignments appear on a user's worklist.
A value of 20 is "normal," and larger values correspond to higher importance.
The property Assign-.pyUrgencyWork holds the urgency value at the time the assignment was created.
The computed urgency can reflect adjustments from user or manager input. For computed values, the calculation in your application may depend on service levels, dollar amounts, special treatment for special customers, backlogs, and many other conditions.
Adjustments to urgency in your application can bring visibility and
attention to the most important work that's in process. Users or
automatic processing can set the property
Assign-.pyUrgencyAssignAdjust to increase or decrease the
assignment urgency. (The related property
Assign-.pyTimeLimitUrgency is a text value, not a number,
and is typically computed automatically to present the red clock
or yellow clock 
image on worklist displays
when appropriate.)
The urgency of an open work object is also a number between 1 and 100. This value is computed in the Work-.pxUrgencyWork standard property.
The related standard property Work-.pyUrgencyWorkAdjust is visible on most harness forms, and allows a user to enter a positive or negative adjustment value for the urgency calculation.
The standard flow actions Save and UrgencyUpdate force recomputation of the work object urgency. PRKB-8715B-18833
The system uses standard Declare Expression rules to compute both Assign-.pxUrgencyAssign and Work-.pxUrgencyWork, so these values are current in when input properties change. See dependency network.
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assignment, harness forms, worklist, work object |
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Maximizing user productivity with GetNextWork |
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Atlas — Standard Declare Expression rules |
Definitions —
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