Flow form
Associating a service level with an assignment

Purpose

You can associate a service level rule with an assignment or an assignment service. The service level can define a goal and a deadline for processing this assignment, and can execute activities if the goal or the deadline is not met. This assignment-level service level is distinct from any service level associated with the entire flow.

At runtime, an internal countdown clock (measuring the completion of the assignment against the goal and deadline times computed from the service level rule) starts when the assignment is created.

A user who receives an assignment is expected to complete it before the goal time interval is reached.

While editing a flow rule in Visio, you can add a service level rule to an existing assignment. See How to add a service level to an assignment. update this article

Adding a service level to an assignment

1. Right-click the assignment shape get icon and select Properties from the drop-down menu. In the Properties panel, complete the Service Level field according to the table below.
2. Click  Apply   when finished.

Field	Description
Service Level	Optional. Select the name - the second key part - of a service level rule to associate the service level with this assignment.

 

Once you have associated a service level rule with this assignment, a clock shape get icon appears on the assignment or assignment service shape in the flow.

Allowing users to reset service levels

Optionally, your application can allow all users or selected users to change or remove the service level rule associated with a specific assignment, through a local flow action included with the assignment shape. Copy and adapt the standard flow action Work-.ChangeWorkSLA as needed. Include the action as a choice in the flow, and then ensure that the appropriate users have an associated privilege to see and choose it.

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