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Purpose

Tickets support business exception processing in a flow, providing an event-driven override to normal sequential processing. A Ticket rule only defines a name and its description; it does not determine what happens within the flow after the ticket is set.

Where referenced

Add a ticket shape (Ticket shape) to a flow rule to reference a ticket rule.

In an activity, use the Obj-Set-Ticket method to reference a ticket rule.

Access

Use the Application Explorer to access ticket rules that have been defined in your application.

Select > Process and Rules > Work Management > Tickets to review the tickets rules that are referenced in the current application.

Use the Rules Explorer to list all ticket rules available to you.

Category

Ticket rules are part of the Process category. A ticket rule is an instance of the Rule-Obj-Ticket rule type.

Standard rules Atlas — Standard Tickets

Process category
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