Troubleshooting — Error 503: PegaRULES server not available

Symptom

When a user attempts to access a newly started Process Commander server, the application server response is Error 503: Bug-3385

Error 503: PegaRULES server not available

Analysis

While this error can arise through many different causes, a common source is a prconfig.xml file that is not a well-formed XML document.

Action

Open the prconfig.xml file, preferably in an XML editor. Review angle-brackets, quote marks, and closing elements. Ensure that the file is a well-formed XML document. Each element has the following form:

<env name="zzzzz" value="zzzz" />

PegaRULES database

Troubleshooting