Acknowledgment AcknowledgmentA letter, email or other correspondence sent to the originator of a work item, identifying the work item ID, is known as an acknowledgment.
The standard property Work-.pyAckTimeStamp records the date and time that a work item was acknowledged. The related property Work-.pyElapsedCustomerAck records the elapsed time (in seconds) between when a work item was created and when the originator was sent an acknowledgment.
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correspondence, originator, Work object ID |
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Atlas — Standard properties in the Work- base class |
Definitions