Workbasket

A workbasket is a named queue of open assignments that are not associated with an operator. A workbasket is defined by an instance of the Data-Admin-WorkBasket class.

A workbasket can be linked to an organization unit, a work group, and a calendar.

To view the workbaskets referenced in your current application, select > Process and Rules > Work Management > Workbaskets. To view all workbaskets in the system, use the Application Explorer or > Org & Security > Tools > Workbaskets.

During system installation, one workbasket named [email protected] is created, as a last resort for routing of assignments.

As work items progress through a flow execution, the system creates an assignments. Assignments may be associated either with human users (and appear on their worklists) or with a workbasket. The "contents" of a workbasket is a set of assignments awaiting processing, ordered in decreasing urgency, similar to the contents of a worklist. These assignments are sometimes known as the work queue.

Assignments leave a workbasket in three ways:

• Users who are qualified can remove an assignment from the workbasket to process the assignment.
• An application can automatically route assignments in a workbasket to users based on work schedules, due dates, skills, workloads, and other factors.
• Managers can transfer assignments from a workbasket to user worklists.

During execution of a flow, a router shape can choose which workbasket is most appropriate to receive a newly created assignment.

The Data-Assignment-WBSummary class, mapped to a view in the PegaRULES database, supports reporting on assignments in workbaskets. Standard reports for assignments in workbaskets appear in the Monitor Assignments area of the Monitor Activity workspace.

	assignment, calendar, flow, router shape, urgency, work item, worklist
	About Workbasket data instances
	Atlas — Initial Workbaskets

Definitions