How to build for change

Benefits

Business environments change, sometimes suddenly, in response to external change or internal decisions. PRPC allows you to design and implement applications that respond to change with agility and efficiency.

By recording business practices and policies in records rather than in code, all PRPC applications provide a degree of modularity and transparency that can simplify maintenance. For example, line managers can review and comment on a business process presented as a Process Modeler diagram, even without knowing Process Modeler how to maintain a flow record.

To go beyond this basic PRPC benefit, application developers can delegate responsibility for updating selected important parts of each application to business managers. This promotes:

• Agile response to changing business conditions
• Reduced workload for application developers of minor, low risk maintenance items
• Shared responsibility for the success of production applications
• A degree of empowerment of those closest to day-to-day operations
• Experimentation and process innovation by line managers

Which records can managers update?

Users who have the PegaRULES:WorkMgr4 access role (or other roles that include the UpdateLimitedForm privilege) can view and update the leftmost tab of any delegated record. They can also view and update the History tab.

By design, the leftmost tab of the forms for ten rule types provides access to fields most likely to change over time. Although records of any type can be delegated, managers are most likely to learn and understand the following types:

• Case match
• Constraints
• Decision table
• Decision tree
• Declare Expression
• Flow
• Flow action
• Service level
• Map value
• When condition

Designing for delegation

To empower managers to change selected records:

1. Identify during design which records are useful to delegate to managers to maintain.
2. Choose record names and property names that are meaningful in the business context.
3. Choose Short Description text carefully for properties that may be referenced in the records.
4. After initial testing is complete, copy the records into a ruleset containing only the delegated records. This segregates any later changes to them from the rest of the application.
5. Delegate the records, and confirm that they can be accessed from the manager's dashboard, with meaningful labels.
6. Provide appropriate training and documentation to line managers.

	delegated rule
	How to delegate a rule PRPC documentation

SysAdmin category