Service Email rules
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Records can be created in various ways. You can add a new record to your application or copy an existing one. You can specialize existing rules by creating a copy in a specific ruleset, against a different class or (in some cases) with a set of circumstance definitions. You can copy data instances but they do not support specialization because they are not versioned.
Based on your use case, you use the Create, Save As, or Specialization form to create the record. The number of fields and available options varies by record type. Start by familiarizing yourself with the generic layout of these forms and their common fields:
This information identifies the key parts and options that apply to the record type that you are creating.
NOTE:The Email Wizard can also be used to create a Service Email rule. SelectDesigner Studio > Integration > Email Wizard.
Create a Service Email rule by selecting Service Email from the Integration-Services category.
A Service Email rule has three key parts:
Field |
Description |
| Customer Package Name |
Select the name of a service package (instance of the Data-Admin-ServicePackage class). |
| Customer Class Name | Enter the name of the service class; this name is used only to group related service rules. Start the name with a letter and use only letters and digits. |
|
Identifier |
Enter a name of the service method. Begin the name with a letter and use only letters, numbers, and hyphens. |
When searching for a Service Email rule, the system filters candidate rules based on the requestor's RuleSet list of RuleSets and versions. Because all email services share the EmailDefault service package, they all have the same access group, RuleSet list, and so on unless they run as authenticated users. It is, however, possible to create other email service packages.
Service Email rules cannot be qualified by circumstance or time.
Your system might contain Service Email rules in which the Service Package or Service Class fields are blank. These older rules remain valid; although, new rules must include these two key parts.