Service Email form –
Completing the Service tab

Field

Description

Specify the Applies To class of the service activity.

Optional. Select a data transform for system to use when it creates the page identified in the Page Name field.

Enter a page name for the class specified in the Page Class field. This page is the top-level clipboard page that the Pega Platform uses as the primary page when running the activity called by this email service.

Enter any page name, or accept the default value MyServicePage. (This page name has no special characteristics.)

Specify the name of the activity that provides the processing for this service rule. For example, the activity can start a work item in a flow, or perform a flow action on an existing work item. This activity is known as the service activity.

The system uses the value you enter in the Page Class field as the Applies To key part of the activity. The system creates a page with the name provided in the Page Name field and passes it to the activity as the primary page. If the Page Name field is blank, the system passes the activity an unnamed page.

If a parameter value is the same for every service request, you can use the Params button to set that parameter's value rather than requiring a client application to supply it in each request. For example, if a service activity starts a flow for a work item and the organization is always the same, specify the name of the organization on this tab.

Parameter values from the incoming request override values set on this tab. On the Request tab, fields with Map To Keys that begin with param. override the values specified in this field.

Leave unselected in most cases. Select to indicate that each use of this service is not to count as a service invocation under the terms of your license agreement. See Working with the License Compliance facility.