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Standard service-level agreements

The system contains several standard service-level agreements that apply to the Work- base class. To see a complete list of the service-level agreements available to you, use the Records Explorer.

Service-level agreement

Purpose

Advanceflow Push the assignment along a flow action automatically.
Default Imposes a goal of two days and a deadline of five days.
NotifyAssignee Sends an email reminder to the assignee upon reaching goal time or deadline time.
NotifyManager Sends an email to the assignee's manager upon reaching the deadline time.
TransferToManager Transfer assignment to manager upon reaching the deadline.
NotifyandTransfer
ToManager
Notifies manager when the assignment remains open after one full day (goal time). Transfers the assignment to a manager after three days (deadline time).
TransferToWorkbasket Transfer assignment to a workbasket when it is open at deadline time.