Configuring system responses for the Web Chatbot channel

Each Web Chatbot definition contains predefined system responses to user input. You can modify these responses to fit the needs of your organization.

1. Open a Web Chatbot channel interface. For more information, see Configuring the Web Chatbot channel.
2. Click the Behavior tab.
3. In the System Responses section, click the Configuration icon for one of the four system responses.
4. From the Response type list, click a response type.
   • If applicable, in the Response text field, enter or modify the text for the response.
   • If applicable, click Add response, to add a response as a menu item.
5. Click Submit.
6. Click Save.