Enabling cases for creation through web and chat channels

To reach wider audiences, ensure that users of your application can create cases also outside Pega Platform by enabling cases for creation through web and chat channels. As a result, you help your customers reach their business goals in various scenarios that include different channels and flexibility of processing. For example, when you enable a Book a flight case type for a creation through a web channel, a customer can start a new case to buy a flight ticket directly through a website or a chat instead of logging to an application.
After you enable a case type for a creation through a website or a chat, you can also use a Pega digital experience API to create the case. For more information, see Managing cases with DX API.
  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
  2. Click the Settings tab, and then open the General section.
  3. In the Availability section, select the Show in 'New' menu check box.
  4. Click Save.