Managing cases with DX API

Provide users of your external application with tools to manage case types and cases that you store in Pega Platform by applying DX API. DX API endpoints help you take advantage of tools and processing that Pega Platform offers in an environment that is familiar to your customers.

Before you begin: Enable cases for creation through DX API. For more information, see Enabling cases for creation through web and chat channels.
  1. In the navigation pane of App Studio, click Channels.
  2. In the Current channel interfaces section, click API.
  3. In the Service package list, select V1 Pega API.
  4. Expand the Application section.
  5. Select the DX API endpoints that you want to use in your external application:
    Choices Actions
    Integrate case types
    1. From the casetypes section, select the endpoint that you want to use.
      For example: To get details about a specific case type, use GET /casetypes/{caseTypeID}.
    Integrate cases
    1. From the cases section, select the endpoint that you want to use.
      For example: To submit values that a user provides on the creation screen of a case, use POST /cases.