Setting up the IVA for Apple Business Chat

Enable users to interact with Pega Intelligent Virtual Assistant (IVA) by sending messages from Apple Business Chat. By performing this configuration task, you ensure that users can quickly and efficiently request information or report problems with your application through Apple Business Chat.

Before you begin: Perform the following tasks:
  • Create a new channel for IVA for Unified Messaging. For more information, see Creating a conversational channel.
  • Configure Unified Messaging channel security settings. For more information, see Configuring Unified Messaging channel security.
  • Create a Business Chat account in the Apple Business Chat portal by registering for the Apple iMessage service. Apple will generate a Business Chat identifier for your account. For more information, refer to the Apple Business Chat portal.
You use the integration manager on the Connection tab of the Unified Messaging channel to configure individual social channels from one place in a Pega Platform application.
  1. In the header of Dev Studio, click the name of the application, and then click Channels and interfaces.
  2. In the Current channel interfaces section, click the icon that represents your existing Unified Messaging channel.
  3. In the Unified Messaging channel, click the Connection tab.
  4. Click Integration Manager.
  5. In the Manage Accounts Dashboard window, click the Apple Business Chat icon.
  6. On the Apple Business Chat Accounts page, click the Add new ABC account icon.
  7. In the Add New Business Chat Account window, in the Account Name field, enter a label for your Apple Business Chat account to use in the system.
    For example: Enter: Sample U+ Bank.
  8. In the Business Chat ID field, enter an identifier for your Apple Business Chat account.
    For example: Enter: 427c3913-bas7-22f6-6c99c1ecbb2f.
    Apple generates a unique Business Chat identifier when you create an account in the Apple Business Chat portal.
  9. Click Submit.
  10. Optional: To go back to the Manage Accounts Dashboard window and see all configured social messaging platforms, click the Home icon.
  11. Optional: To display a list of configured social messaging channels for the IVA for Unified Messaging, click Refresh, next to the Integration Manager button.
  12. Close the browser window, and then in the Unified Messaging channel, click Save.