Optimizing Customer Service for Financial Services properties
If you're upgrading from version 7.4 or lower and if any of the following classes are extended in your implementation layer for reporting purposes, you must optimize these properties.
Pega CRM for Financial Services
Update Guide
| Property to optimize | Applies to class |
| NetPromoterScore | PegaCPMFS-Work-Interaction |
| emailcaseid, outboundservicecaseid, servicecaseclass | PegaCPMFS-Work |
| pyInstructions | PegaCPMFS-Work PegaFS-SCM-Work |
| czSource | PegaCPMFS-Work PegaCPMFS-Work-Service |
| czSwitchDestination | PegaFS-SCM-Work PegaCPMFS-Work PegaCPMFS-Work-Service |
| czResponseType | PegaCPMFS-Work |
To optimize the properties in your implementation layer, perform the following steps:
- In Dev Studio, search for and open a property.
- Click .
- Follow the prompts in the Property Optimization wizard.
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