Deployment with CRM
This content applies only to On-premises and Client-managed cloud environments
Pega Customer Decision Hub is ready to be used with the Pega Customer Relationship Management suite of applications to share data and service cases with the other two components in the suite: Pega Customer Service and Pega Sales Automation.
Create the Pega Customer Decision Hub application on a different Pega Platform environment with its own database and application servers separate from the servers used by the Pega Customer Service and Pega Sales Automation applications.
Pega Customer Decision Hub is a back-end analytical application with a typically smaller number of active users compared to the operational Pega Customer Service and Pega Sales Automation applications. Keeping the operational and analytical clusters separate helps ensure easier maintenance and decreases update complexity.
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