Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Known issues

Updated on May 18, 2021

This section describes the known issues that might occur in this release of Pega Call.

Pega Call Release Notes
Note: To submit new issues or find out more about known issues, or to request a hotfix, go to the Pega Product Support Community. Look up or subscribe to your Support Requests (INCs) in My Support Portal. Ensure that you refer to the issue ID in all communications.
Issue IDTitle and descriptionSuggested resolution

In Pega Call used with the Genesys Engage SDK connector, when a CSR initiates a consultation call, automatic number identification (ANI) and other identification information of the caller is missing in the incoming call screen pop.

This is a timing issue that is less likely to occur under production loads.


If you are using Pega Call version 8.7.0 through 8.7.2, and you have any computer telephony integration (CTI) links created in Pega Call version 8.2.x or earlier, you might notice issues with the display of the call control panel.

This issue was resolved in Pega Call version 8.7.3.

Open and re-save the link configuration. You can do this in App Studio, by clicking SettingsPega CallCTI link setup.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us