Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

What's new in Pega Call

Updated on July 15, 2022

Pega Call 8.7 brings enhancements to the Pega Call configuration wizard.

Pega Call Release Notes Pega Call Release Notes Pega Call Release Notes

Improved configuration wizard

The display of configuration options in the Pega Call configuration wizard is now tailored to the Computer Telephony Integration (CTI) link type.

When you map call data, the wizard displays the target call data page properties for each mapped call property.

Additionally, the descriptions of steps in the Pega Call configuration wizard have been improved to guide users through the configuration process.

Cisco Finesse SSO support

This feature is in the 8.7.2 patch release.

Pega Call now supports single sign-on (SSO) for Cisco Finesse and WCCE links. For more information, see Enabling SSO for Cisco Finesse.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us