The following table describes the hotfixes that are required for Pega Customer
Service for Financial Services 7.22.
Hotfixes required for Pega Customer Service for Financial Services 7.22
| Hotfix number | Prerequisites | Description |
| HFIX-32547 | Pega Platform 7.2.2 | Changes are required to address the following issues:- Missing Application Settings in data transform adversely affect
Pega Express behavior.
- Co-browse control has redundant code that makes extraneous calls
to the Firefly server.
- Knowledge Management articles and corresponding Application
Settings are missing.
- Pega Cloud Certification requires compatibility with Java JDK
versions 7 and 8.
- The Customer Service for Financial Services Self-Service Advisor
portal configuration must be added to default Pega Customer
Service for Financial Services configurations.
|
| HFIX-33075 | Pega Platform 7.2.2 | A concurrent modification exception is observed for parameterized
data pages: "thread.pageExists(aPageName,paramPage)". |
Pega Foundation for Financial Services 7.22 hotfix required for Customer Service
for Financial Services 7.22
| Hotfix number | Prerequisites | Description |
| HFIX-32076 | Pega Platform 7.2.2 | Sample data customer accounts in FSIF require a check to ensure they
have a primary account owner. |
Hotfixes required to support Pega Customer Service for Financial Services 7.22 -
SDI 7.2.1 integrations
| Hotfix number | Prerequisites | Description |
| HFIX-31446 (SDI) | Pega Platform 7.2.1 | A Visa Claims Resolution patch is required for CSFS - SDI
integrations. Note: Tested on FSIF 7.21 ML1 and FSIF
7.22. |
| HFIX-32310 (SDI) | Pega Platform 7.2.1 | Changes are required to address the following issues:- A Parent case Claim ID is not routed to Smart Dispute user
Workbaskets.
- In the Web Service Security portal, certain header text is not
displayed properly.
- Resolving a Child Case (CS case) unexpectedly resolves its
Parent case.
- A Pega Customer Service for Financial Services operator cannot
access and process Smart dispute assignments assigned to a
backend operator.
|
