Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Release 7.22.1 hotfixes

Updated on October 12, 2021

The following table describes the hotfixes that are required to support Pega Customer Service for Financial Services 7.22.1 - SDI 7.21 integrations.

Hotfix numberPrerequisitesDescription
HFIX-32310 (SDI)Pega Platform 7.2.2Changes are required to address the following issues:
  • A Parent case Claim ID is not routed to Smart Dispute user Workbaskets.
  • In the Web Service Security portal, certain header text is not displayed properly.
  • Resolving a Child Case (CS case) unexpectedly resolves its Parent case.
  • A Pega Customer Service for Financial Services operator cannot access and process Smart Dispute assignments assigned to a backend operator.
HFIX-33330 (SDI)Pega Platform 7.2.2This hotfix package contains changes of February Interface Elements Spreadsheet (IES) drop and few functional changes like Customer Service Representative (CSR)-Low value write off, Document configuration and Configuration Panel for Customer Service Representative (CSR) dispute processing.
HFIX-33835 (SDI)Pega Platform 7.2.2Changes are required to address the following issues:
  • "Associate Merchant Credit" screen is repeating for CSFS-SD interaction portal and backend portal.
  • Unable to create Visa Europe Dispute for CSFS-SD/WSS interaction portal.
  • Missing Attachments section for Dispute Multiple Transactions (DMT) in CSFS-SD interaction portal.
  • WSS-Claim ID is getting created for MasterCard instead of Dispute.
HFIX-31446 (SDI)Pega Platform 7.2.1A Visa Claims Resolution patch is required for CSFS - SDI integrations.
Note: Tested on FSIF 7.21 ML1 and FSIF 7.22.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us