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Feature enhancements

Updated on November 23, 2023

Pega Smart Dispute for Issuers 8.7 introduces the following changes to the key features:

  • 8 Digit BIN Adoption:
    • Supporting new 8-digit BIN adoption of VISA and Mastercard new mandate.
  • Canada Compliance Adoption:
    • Canada C86 Compliance adoption for Fraud Disputes.
  • On-Us Dispute Processing:
    • Identifying On-Us transactions and claim processing for VISA, Mastercard, and Amex.
  • PRPC 8.x Infinity UI Adoption:
    • Assess and adopt UI Kit 15.
    • Compliant with the latest platform release.
  • Disputes history via multiple channels:
    • Expanded API support for Inquire a Dispute, Dispute History via multiple channels.
  • Smart Dispute Reports:
    • Reports of records by Stage and time taken for claim resolution.
  • Rule Traceability:
    • Feature to display the rules changed from previous version during upgrade.
  • Payment Exception Recovery (PER) and disputes on Zelle Payment:
    • Customer or user can create or raise disputes on non-card related payments and Zelle Payments which is Peer-to-Peer (P2P) payments in the US region.

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