Feature enhancements
Pega Smart Dispute for Issuers 8.7 introduces the following changes to the key features:
- 8 Digit BIN Adoption:
- Supporting new 8-digit BIN adoption of VISA and Mastercard new mandate.
- Canada Compliance Adoption:
- Canada C86 Compliance adoption for Fraud Disputes.
- On-Us Dispute Processing:
- Identifying On-Us transactions and claim processing for VISA, Mastercard, and Amex.
- PRPC 8.x Infinity UI Adoption:
- Assess and adopt UI Kit 15.
- Compliant with the latest platform release.
- Disputes history via multiple channels:
- Expanded API support for Inquire a Dispute, Dispute History via multiple channels.
- Smart Dispute Reports:
- Reports of records by Stage and time taken for claim resolution.
- Rule Traceability:
- Feature to display the rules changed from previous version during upgrade.
- Payment Exception Recovery (PER) and disputes on Zelle Payment:
- Customer or user can create or raise disputes on non-card related payments and Zelle Payments which is Peer-to-Peer (P2P) payments in the US region.
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