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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D14591 · Issue 485929

Check added to resolve intermittent console errors

Resolved in Pega Version 8.2.3

An intermittent issue where an autocomplete control was hanging after repeated use has been addressed by adding an additional check (dispElem && dispElem.parentNode) to avoid console errors.

SR-D14601 · Issue 488289

Unique ID generation added for simultaneous multiple text area boxes

Resolved in Pega Version 8.2.3

In the Interaction portal, adding a task for a interaction using a form with a character-count enabled text area worked as expected when the interaction first opened a task with the character counter text area. However, if a second version of the same task was opened before the first task was completed, the second text area was not responsive or working as expected. This was traced to the system generating the same ID attribute for both instances of the text area character counter span, and has been resolved.

SR-D14630 · Issue 491164

Thread label clipboard issue resolved for work objects using skipDCDataModelUpdation

Resolved in Pega Version 8.2.3

n some cases, when a case ID was opened in Designer studio, its corresponding thread name in clipboard was pxThreadName instead of caseID or workID. Tab labels are handled through the Declare_pyDisplay data page. Investigation showed the child page pyDisplay(Developer) of the parent page Declare_pyDisplay, which was expected to contain pyUIElements for each tab, was missing an element for the tab whose label was shown as threadName. As this error was only reproducible for work objects with the 'skipDCDataModelUpdation' property set as true in the 'pyWorkPage', this issue has been corrected by updating the show-harness activity step-2 so the 'skipDCDataModelUpdation' property value is explicitly copied from primarypage ('pyWorkPage' in this use case) to 'parameterPage'. In addition, an issue with filtering records based on Operator Preferences has been resolved by updating ActivityStatusContentHandler to use a simple Show-HTML of the same "ActivityStatusSuccess" content instead of going through an unnecessary harness execution during activity when there is no session established.

SR-D15154 · Issue 488067

CaseType picks up stage name correctly

Resolved in Pega Version 8.2.3

When adding a new stage in the Stages tab of a case type (pyDefault rule), the stages were shown as rule name instead label after saving and at runtime. Directly adding the Stages in the 'Workflow' tab of the case type showed the stage label as expected. This was traced to an issue with the current row of the table not being properly refreshed, leading to old data being submitted while saving. This has been resolved by adding an explicit "refresh current row" configuration on pyStageName under primary and alternate stage table layouts.

SR-D15216 · Issue 487678

Email parameter handling updated for greater backwards compatibility

Resolved in Pega Version 8.2.3

After a major migration, email failures were seen with the message "Error sending email: To Address not available". This was traced to a difference in handling between the old and new system versions for fetching the details of workparty for the ToParty parameter, and has been resolved by modifying the newer Work-.pzGetEmailFromParty and Work-.pzSendEmail activities to handle party role as well for greater backwards compatibility.

SR-D15242 · Issue 486124

Removed unneeded TrackSecurityChanges warning for Field Level Auditing

Resolved in Pega Version 8.2.3

When creating a TrackSecurityChanges data transform for Field level Auditing and providing the text in the source, the system produced warnings such as "The source 'Number of covered objects' is ambiguous and is being treated as text. If it is a page, add it to the Pages and Classes tab." These warnings were generated by pzIsAmbiguousSource when a rule modified to check for Top.pyModelName did not equal pyTrackSecurityChanges. Because the way the system processes the data transform for field level auditing is not the same as that used for the usual data transform, this warning is not necessary. To avoid confusion, the system has been updated with a check so warnings of the source being ambiguous will be ignored when the DT name is pyTrackSecurityChanges.

SR-D15261 · Issue 487509

Added ability to edit or SaveAs OOTB 'Case Volume' report

Resolved in Pega Version 8.2.3

It was not possible to perform Edit or Save As to a Private category for the Pega out-of-the-box report 'Case Volume', which is under the Public category 'Case Metrics'. This was traced to certain OOTB report definitions being saved with a pz prefix which does not support the "Save As" functionality, and has been resolved by adding a Property-Set step above "Call pxCreateRecord" to set .pyRuleAvailable to "Yes".

SR-D15262 · Issue 486887

GetNextWork properly switches applications for 'most urgent'

Resolved in Pega Version 8.2.3

Post upgrade, the "Get most urgent" button was unable to open a service request from another application to which the operator had access. In this case, the Operator had access to the Canada and USA applications by default, but when a service request from the Canada application context was available in the list, the Get most urgent functionality failed to switch the application context from USA to Canada in order to open the work item. Investigation showed that the GetNextWork activity was being overridden in the Pega-DecisionManager ruleset in rule resolution and that the the Pega-ProcessEngine and Pega-DecisionManager had different versions of the activity. This has been resolved by upgrading GetNextWork in the Pega-DecisionManager ruleset.

SR-D15275 · Issue 490023

Report title displayed properly when prompting for filter changes

Resolved in Pega Version 8.2.3

Launching a report from the report browser showed a blank for "Report tab title" if the option "Prompt for filter changes before displaying report" was checked. This has been corrected by adding pzRDWinTitle to the harness Code-Pega-List.pzRRDisplaySection so it will display the name of the report when prompting for filter changes.

SR-D15425 · Issue 487885

Removed extra space from feld value in Audit History

Resolved in Pega Version 8.2.3

A space was seen for a Field value that was referenced in the instructions Audit History. This was traced to the control adding an extra space if any gaps were present in the code, and has been resolved.

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