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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-173760 · Issue 658068

Table Filter save uses correct harness

Resolved in Pega Version 8.5.6

After creating a new view for table and then relaunching the portal or switching between tabs, the created views were not visible. Investigation showed that the views were saved under the incorrect pycaseworker harness on initial load, causing them to not be visible when returning from the switch and using the correct pyCWPortalContent harness. This has been resolved with the addition of the new parameter innerHarnessName to get the harness name when creating a personalization instance.

INC-176113 · Issue 661470

Duplicate messages removed from hover over smart info

Resolved in Pega Version 8.5.6

If a particular mandatory field was not selected and saved, scrolling over any help text bubble in that screen caused the error messages to pop up multiple times. This was an issue with the recreation of error tables on hover over smart info and has been corrected.

INC-177019 · Issue 662708

Corrected styling for layout group section navigation

Resolved in Pega Version 8.5.6

When a layout group was added to a section after updating, the group was shifted when the left arrow key was pressed. This was traced to the use of arrow keys for navigation calling the focus() method and causing the scrolling. Although it is recommended to use a Tab Group control in this configuration, the shift issue has been resolved by updating the styling in the layout group.

INC-177104 · Issue 666332

Resolved-by field reflects queue processor close

Resolved in Pega Version 8.5.6

When a case was resolved by the queue processor, for example when the SLA ended and a case was automatically Resolved-Withdrawn by the system, the "Resolved by" field was blank. This was caused by the pyOperatorInfo control looking for the system account user data in the application users pool, and has been resolved by updating the control to display the localizable "System" name in this scenario.

INC-178417 · Issue 670111

Flag reset added for grid with 'Expand When'

Resolved in Pega Version 8.5.6

A grid using an 'Expand When' condition worked as expected when the condition was true, but once expanded the grid did not collapse if the expand condition was changed to false even if a section/harness refresh was performed. This has been resolved by adding an update which will reset the flag when the result of 'Expand When' is false.

INC-178579 · Issue 657742

Corrected blue line showing on grid expansion

Resolved in Pega Version 8.5.6

When a grid configured on the portal had an overlapping case preview, a blue vertical line was displayed on the preview window when expanding a row. This has been resolved by increasing the z-index for the preview panel to cover the underlying grid resize indicator.

INC-178831 · Issue 680983

Ensured correct context for multi-select

Resolved in Pega Version 8.5.6

When using multi-select controls, there was an intermittent issue with selecting values using a mouse click. Using the tab key worked as expected. This was traced to the focus being event triggered multiple times so pega.ctx.dom returned undefined values in the second call.This has been resolved by focusing the target element before creation of capsule to ensure the context remains the same.

INC-179789 · Issue 659310

Tab focus sequence updated

Resolved in Pega Version 8.5.6

The keyboard tab sequence was not following a logical order when using the "Application" overlay accessed from the 9 dots in the top left. This has been resolved.

INC-180482 · Issue 677878

Browser compatibility update for setActivityAction

Resolved in Pega Version 8.5.6

After update, the Parameter Configuration popup was blank when using Microsoft Internet Explorer. This was traced to security updates that utilized the SafeURL.prototype.setActivityAction containing the startsWith API which is not supported by Internet Explorer. To resolve this, startsWith has been replaced with indexOf for cross-browser compatibility.

INC-181389 · Issue 668676

Unused class reference removed from CaseActionArea

Resolved in Pega Version 8.5.6

The rule Work-.pyCaseActionArea in Theme-Cosmos was logging error messages related to "clipboard.InvalidParameterException: Class not defined in dictionary: PegaMKT-Work" when opened in Dev Studio. This was traced to a reference to the section "pyCaseActionArea" which was not present by default in PegaMKT-Work, and has been resolved by recreating the section "pyCaseActionArea" to remove the unused class reference.

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